Alesha Vaultz
Cedar Rapids,IA
Summary
Demonstrated expertise in customer relationship management and problem-solving, achieving significant improvements in client satisfaction. Proficient in HIPAA compliance and skilled in fostering strong client relationships to drive business success. Resourceful Intake Associate known for high productivity and efficient task completion. Specialized in client communication, data entry accuracy, and workflow management. Excel at interpersonal communication, problem-solving, and time management, ensuring seamless operation in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Claim Intake Associate
Assurant
Cedar Rapids, Iowa
08.2024 - 11.2025
- Managed confidential client data in compliance with HIPAA and other relevant regulations.
- Supported the development and implementation of policies and procedures to enhance service delivery and client care.
- Assisted with the preparation of reports and presentations on intake activities and client demographics.
- Answered calls from current credit card holders associated with Bank of America, creating claims per the policy and procedure guide.
Call Center Representative
Webster Servicing
Cedar Rapids, IA
01.2022 - 06.2024
- Resolved customer complaints efficiently, significantly enhancing overall satisfaction
- Maintained accurate customer records by updating account information and contact details
- Provided comprehensive support by managing inbound calls, addressing product inquiries, and resolving billing concerns, achieving a 97% improvement in correction accuracy
Lead Sales Representative
Guby LLC
Cedar Rapids, IA
10.2021 - 03.2023
- Conducted in-depth market research to identify potential customer segments and their specific needs, enhancing targeted sales strategies
- Increased sales pipeline by initiating contact with prospective clients through cold calling and strategic networking, significantly boosting outreach efforts
- Fostered and sustained client relationships to ensure consistent customer satisfaction and loyalty, contributing to team efforts in meeting sales targets
Client Support Specialist
Russell Tobin Associate
Lexington, NY
01.2020 - 11.2022
- Delivered accurate and timely responses to customer inquiries, facilitating informed decision-making on products and services
- Managed the entire order process, including product selection, billing issues, returns, and exchanges, to ensure seamless transactions
- Enhanced user experience by establishing new customer accounts and providing comprehensive technical support
Parks and Recs Team Lead
07.2019
- Organized client meetings to provide project updates.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
Event Coordinator
05.2019
- Attended and participated in industry events.
- Conducted pre-event site visits, assessing venue suitability and identifying potential logistical challenges.
- Collaborated with clients to identify their goals and expectations from the event.
Education
High School Diploma - General Education
Pontiac High School
Pontiac, MI05.2012
Skills
- Account Management
- Technical Support
- Data entry
- Customer Relation Management
- Communication
- Problem solving
- Quality Assurance
- Customer support
- Critical thinking
- CRM software proficiency
- Empathy
- Organizational skills
- HIPAA compliance
Custom Section
- Parks and Recs Team Lead, AmeriCorps Volunteers, 07/19
- Event Coordinator, Spencer Health Marathon, 05/19
Accomplishments
- Awarded employee of the month along with a few others with Webster Servicing LLC.
References
References available upon request.
Timeline
Claim Intake Associate
Assurant
08.2024 - 11.2025
Call Center Representative
Webster Servicing
01.2022 - 06.2024
Lead Sales Representative
Guby LLC
10.2021 - 03.2023
Client Support Specialist
Russell Tobin Associate
01.2020 - 11.2022
Parks and Recs Team Lead
07.2019
Event Coordinator
05.2019
High School Diploma - General Education
Pontiac High School