LATANYA TEAMER
Powder Springs,GA
Summary
Seasoned professional with 15 years in account management, project implementation, customer service, and claims processing. Licensed in Property & Casualty insurance across 11 states, skilled in streamlining processes and managing complex projects. Focused on enhancing customer satisfaction and building productive relationships in high-growth environments.
Overview
1
1
Certification
8
8
years of professional experience
Work History
CLAIM ASSOCIATE
State Farm Mutual Insurance Company
Atlanta, GA
10.2023 - Current
- Facilitated efficient claims processing by conducting detailed investigations, applying policy coverage, and ensuring accurate documentation for auto claims.
- Processed repair payments and coordinated correspondence with insured parties and repair facilities.
- Provided exceptional service by proactively addressing customer needs in high-volume call center.
- Licensed in Property & Casualty insurance across 11 states, ensuring compliance with state-specific regulations
IMPLEMENTATION SPECIALIST
T-Mobile
Atlanta, GA
04.2019 - 12.2022
- Spearheaded the Sprint migration project within strict deadlines and budget constraints, achieving 95% customer satisfaction.
- Developed and executed implementation plans, achieving 60% alignment with client-specific needs.
- Managed over 50+ business projects from initiation to completion, enabling seamless customer migration during the Sprint-T-Mobile network transition.
- Trained new employees on systems and processes, improving integration and knowledge retention.
- Identified revenue growth opportunities during onboarding, contributing to business retention and expansion.
- Delivered exceptional customer experiences by addressing client concerns and meeting migration deadlines.
- Mentored new employees on systems and processes, enhancing team performance.
- Streamlined onboarding processes, reduced downtime for business customers.
IMPLEMENTATION SPECIALIST
Sprint Communications LLP
Atlanta, GA
06.2018 - 03.2019
- Validated and processed circuit disconnect orders, ensuring accuracy and compliance with internal protocols to minimize service disruptions.
- Supported business and residential accounts by resolving billing inquiries and setting up online account registrations.
- Resolved billing inquiries and set up online account registrations for business and residential accounts, enhancing customer satisfaction and account accessibility.
- Consistently exceeded performance objectives in a high-volume call center environment.
Education
Business Management
Strayer University
Suitland, MDHigh School Diploma -
West Side High School
Gary, INSkills
- Claims Processing: Skilled in efficiently investigating claims, applying coverage policies, and resolving disputes to ensure customer satisfaction
- Personal Injury Claims
- Claims Assessment
- Settlement Negotiation
- Documentation Management
- Account management
- Customer relationship management
- Customer service
- Customer Support
- Regulatory Compliance
- Data analysis
- Project implementation
- Technical Proficiency: Advanced knowledge of MS Office Suite (Word, Excel, PowerPoint, Teams), Salesforce, SharePoint, CRM systems, and PeopleSoft
- Multitasking in Fast-paced Environments: Demonstrated ability to handle competing priorities without compromising quality
- Team leadership
- Strategic planning
- Quality Assurance
- Critical Thinking
- Settlement Negotiation
Certification
- P&C Insurance Licensed in 11 States (FL, SC, NC, DE, NM, OK, LA, VT, KY, CT, NH)
- CPR Certification | National CPR Foundation, Georgia
- CRT Word Processing Certification | Illinois School of Commerce, Chicago, IL
- Data Programming Certification | Gary Community Career Center, Gary, IN
Timeline
CLAIM ASSOCIATE
State Farm Mutual Insurance Company
10.2023 - Current
IMPLEMENTATION SPECIALIST
T-Mobile
04.2019 - 12.2022
IMPLEMENTATION SPECIALIST
Sprint Communications LLP
06.2018 - 03.2019
Business Management
Strayer University
High School Diploma -
West Side High School