Maddy Grossmyer
Streetsboro
Summary
Customer-oriented Certified Pharmacy Technician (PTCB) with strong experience supporting high-volume retail pharmacy operations. Demonstrates a solid understanding of medical ethics, pharmacology, and regulatory compliance. Adept at assisting pharmacists with accurate prescription processing while delivering compassionate, efficient customer service. Committed to patient safety, confidentiality, and clear communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager (RXOM)
Walgreens Pharmacy
07.2022 - Current
- Lead daily pharmacy operations to ensure efficient workflow, regulatory compliance, and high-quality patient service in a high-volume retail pharmacy.
- Filled, processed, verified, and labeled 200+ prescriptions daily under pharmacist supervision while maintaining accuracy, safety, and confidentiality.
- Managed pharmacy inventory, including ordering, receiving, rotating stock, removing expired or damaged medications, and resolving inventory discrepancies.
- Maintained accurate medication counts and storage conditions in compliance with state, federal, and Walgreens policies.
- Created and updated patient profiles, including demographics, allergies, insurance information, and medication histories within pharmacy systems.
- Transmitted and processed insurance claims, reconciled EOBs, verified patient benefits, and resolved coverage or cost discrepancies with insurers and prescribers.
- Communicated effectively with physicians' offices and insurance providers to clarify prescriptions and resolve billing or authorization issues.
- Provided customer service at the pharmacy counter and register, processing prescription payments and assisting patients with questions or concerns.
- Ensured clean, organized, and safe pharmacy workspaces in accordance with workplace safety and infection control standards.
- Answered incoming phone calls, triaged requests, and referred clinical questions to the pharmacist as appropriate.
- Supported loss prevention, drug security, and confidentiality of protected health information (PHI).
- Assisted customers with over-the-counter product selection and medication questions, referring clinical concerns to the pharmacist.
- Entered prescription data accurately into pharmacy computer systems and verified prescription information for completeness and accuracy.
- Monitored supply levels and proactively submitted replenishment orders to prevent shortages and workflow interruptions.
Data Entry Clerk
ROE Dental Lab
11.2021 - 07.2022
- Entered, updated, and maintained high-volume client and account data in company databases and spreadsheets with a strong focus on accuracy and efficiency.
- Scanned, digitized, and securely stored records to reduce paper files and improve data accessibility.
- Transferred information from hard-copy documents into electronic systems while reorganizing data into standardized formats.
- Reviewed, verified, corrected, and deleted data to prevent duplication and maintain database integrity.
- Proofread and edited documents to identify and correct errors prior to final submission.
- Audited new and existing data, identifying discrepancies and collaborating with supervisors to resolve issues.
- Verified confidential client information in compliance with state and federal privacy regulations.
- Responded to daily data requests and inquiries within required timeframes to meet operational deadlines.
- Located and retrieved information from electronic and physical files to support management and cross-departmental requests.
- Generated reports by gathering and documenting statistical data for leadership review.
- Communicated with customers via phone and email to clarify or update account information.
- Demonstrated sustained focus and attention to detail during extended data entry periods while maintaining productivity.
- Exceeded quality and accuracy goals, contributing to overall team efficiency.
Apprentice
Balloon Barn LLC
07.2020 - 07.2022
- Worked closely with mentors and senior staff to understand project objectives, timelines, and customer requirements.
- Maintained organized, clean, and safe work areas in accordance with workplace standards.
- Completed semi-skilled and skilled tasks under supervision, demonstrating attention to detail and adaptability.
- Finalized, processed, and maintained paperwork in compliance with local, state, and federal requirements.
- Monitored inventory levels using computer systems and assisted with coordinating returns or transfers of excess stock.
- Generated inventory and operational reports to support business decision-making.
- Prepared, reviewed, and distributed invoices, payment reminders, and billing documentation to clients.
- Researched and resolved billing discrepancies, processed refunds, overpayments, and account credits.
- Calculated taxes, discounts, and credits to ensure accurate client billing.
- Verified client banking information for electronic payment processing.
- Assisted with website content design, writing, and production to meet project goals and customer expectations.
- Reviewed website pages regularly for accuracy, functionality, and performance; implemented improvements as needed.
- Collaborated with creative and development teams in a fast-paced, project-driven environment.
- Met tight production schedules and deadlines for illustration and design projects.
- Promoted products and services through social media, websites, brochures, and mailings.
- Consulted with clients regarding design concepts and artwork content to ensure satisfaction.
- Planned and completed group projects effectively while following oral and written instructions.
- Assisted customers with inquiries and service requests to enhance overall customer experience.
Education
High School Diploma -
Nordonia High School
Macedonia, OH08.2022
Skills
- Assisted in maintaining compliance with industry standards and regulations Supported teams in achieving certification requirements Aided in the preparation of compliance documentation
- Achieved PTCB certification as a Certified Pharmacy Technician (CPHT)
- Assisted in maintaining regulatory standards and compliance with FDA guidelines Supported teams in preparing documentation for regulatory submissions Aided in conducting audits to ensure adherence to compliance protocols
- Assisted in maintaining accurate medication safety records Supported documentation processes to ensure compliance with safety standards Collaborated with team members to enhance medication safety protocols
- Assisted in maintaining patient confidentiality and ethical standards in medical practices Supported healthcare teams in understanding and applying medical ethics principles Aided in the development of training materials on confidentiality protocols
- Supported quality assurance processes to maintain product standards Assisted in identifying defects and implementing corrective actions Collaborated with teams to ensure compliance with quality control protocols
- Oversaw pharmacy operations to ensure compliance with regulatory standards
- Assisted in filling prescriptions accurately and efficiently Supported labeling processes to ensure compliance with regulations Verified prescription details to maintain patient safety
- Executed prescription refill processing to ensure timely medication access for patients
- Streamlined pharmacy workflow processes to enhance operational efficiency
- Assisted in managing drug inventory and processing wholesale orders Supported team efforts to maintain accurate stock levels and timely order fulfillment Contributed to efficient inventory tracking and organization
- Assisted in organizing medication storage and maintaining proper labeling procedures Helped ensure compliance with safety standards for medication handling Supported team members in following established protocols for medication management
- Executed bulk medication re-packing operations to ensure efficient inventory management
- Executed patient profile setup and maintenance to ensure accurate and up-to-date medical records
- Facilitated pharmacy operations support to enhance workflow efficiency
- Assisted in managing inventory levels to support operational needs Helped maintain equipment functionality through regular checks and maintenance Supported team members in tracking and organizing supplies effectively
- Monitored and organized inventory to support daily operations Assisted in maintaining accurate stock levels to ensure smooth workflow Collaborated with team members to streamline inventory processes
- Ensured accuracy of drug count through meticulous verification processes
- Assisted in cleaning and maintaining equipment to ensure optimal performance Supported troubleshooting efforts to identify and resolve equipment issues Contributed to a safe and efficient work environment through regular maintenance tasks
- Assisted in safe handling of chemicals and application of aseptic techniques Supported laboratory teams in maintaining sterile environments Contributed to compliance with safety protocols and procedures
- Executed cleaning and sanitizing protocols to ensure compliance with safety standards
- Assisted in processing insurance claims and billing inquiries Supported point-of-sale transactions to ensure accurate payment processing Collaborated with team members to resolve billing discrepancies
- Assisted in processing insurance claims and verifying coverage details Supported clients in understanding their billing statements Collaborated with team members to resolve discrepancies in billing records
- Assisted in managing prescription pricing processes to support cost-effective solutions Collaborated with teams to streamline pricing strategies for improved accessibility Provided support in analyzing pricing data to enhance decision-making
- Assisted in processing payments and managing cash register operations Helped maintain accurate financial records and provide excellent customer service Supported team members in daily cash handling tasks
- Demonstrated expertise in managing point-of-sale (POS) systems to enhance transaction efficiency
- Executed insurance claim processing to ensure timely and accurate resolution of client requests
- Assisted in organizing administrative tasks and managing data entry processes Supported team members in maintaining accurate records and documentation Contributed to efficient office operations through effective communication and coordination
- Assisted in data entry tasks to maintain accurate records Supported recordkeeping processes to ensure information integrity Collaborated with team members to streamline data management procedures
- Ensured documentation accuracy through meticulous review and verification processes
- Assisted in organizing tasks to meet deadlines Supported team members in prioritizing workload effectively Helped maintain a structured approach to project management
- Assisted in identifying areas for workflow enhancement Supported teams in implementing process improvements Contributed to the development of streamlined procedures
- Assisted customers with inquiries and issues to enhance satisfaction Communicated effectively with team members to resolve problems promptly Supported training initiatives for new staff to improve service quality
- Assisted patients with inquiries and concerns to enhance satisfaction Supported customer service teams in resolving issues promptly Provided guidance to clients regarding services and procedures
- Cultivated and strengthened professional relationships to enhance collaboration
- Managed call answering and routing to ensure efficient communication flow
- Facilitated clear communication among team members through verbal and written exchanges Supported project documentation by drafting concise reports and updates Assisted in conveying information effectively to enhance team collaboration
- Assisted in identifying and resolving technical issues to support team efficiency Collaborated with colleagues to troubleshoot problems and implement effective solutions Provided guidance to peers in problem-solving processes
Certification
- Pharmacy Technician Certification Board (PTCB)
- Certified Pharmacy Technician (CPhT)
- Certified June 10, 2023
Timeline
Pharmacy Operations Manager (RXOM)
Walgreens Pharmacy
07.2022 - Current
Data Entry Clerk
ROE Dental Lab
11.2021 - 07.2022
Apprentice
Balloon Barn LLC
07.2020 - 07.2022
High School Diploma -
Nordonia High School