Tech-savvy professional with advanced training and experience in Data Entry. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
14
14
years of professional experience
Work History
Reports Writer
United Postal Service, UPS
Aiken, SC
08.2015 - Current
Assist customers with daily, weekly, monthly, and yearly reports.
Assure customers records and our records of shipments are aligned.
Balanced competing priorities through deliberate project and time management practices.
Manage and resolve incidents according to service agreements.
Store Manager
Wireless Communications
Aiken, SC
01.2012 - 01.2015
Updated POS system with new products and promotional offers.
Resolved customer complaints in a timely manner.
Developed strategies to maximize sales and profitability.
Trained and mentored associates to teach daily tasks and procedures.
Customer Service Representative
Sears Holding
Augusta, GA
01.2010 - 01.2012
Developed strong relationships with customers by providing personalized assistance and support.
Educated customers on special pricing opportunities and company offerings.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.