Alesha Walker
Aiken,SC
Summary
Tech-savvy professional with advanced training and experience in Data Entry. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives.
Overview
14
14
years of professional experience
Work History
Reports Writer
United Postal Service, UPS
Aiken, SC
08.2015 - Current
- Assist customers with daily, weekly, monthly, and yearly reports.
- Assure customers records and our records of shipments are aligned.
- Balanced competing priorities through deliberate project and time management practices.
- Manage and resolve incidents according to service agreements.
Store Manager
Wireless Communications
Aiken, SC
01.2012 - 01.2015
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Developed strategies to maximize sales and profitability.
- Trained and mentored associates to teach daily tasks and procedures.
Customer Service Representative
Sears Holding
Augusta, GA
01.2010 - 01.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Aiken High School
Aiken, SC06.2001
Skills
- Staff Scheduling
- Contract Administration
- Workflow Planning
- Planning and Prioritization
- Administrative Management
Affiliations
- Volunteer with feeding the homeless
- Administrative Assistant of my church
References
References available upon request.
Timeline
Reports Writer
United Postal Service, UPS
08.2015 - Current
Store Manager
Wireless Communications
01.2012 - 01.2015
Customer Service Representative
Sears Holding
01.2010 - 01.2012
High School Diploma -
Aiken High School