John Goodrich
Sherman
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Writer
LaFontaine Chevrolet Buick GMC
St Clair Michigan
07.2025 - 02.2026
- Managed customer service inquiries to ensure satisfaction and timely resolution.
- Coordinated service appointments, optimizing workflow for efficiency and productivity.
- Developed detailed service estimates, enhancing transparency for customers and technicians.
- Streamlined communication between customers and technicians to improve service delivery.
Store Manager
National Tire And Battery
Plano, Texas
07.2016 - 11.2022
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Assistant Manager
Belle Tire
Port Huron, Michigan
05.2014 - 06.2016
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Assistant Manager
Discount Tire
Port Huron, Michigan
04.2000 - 05.2014
Education
High School Diploma -
Corning-Painted Post High School
Corning, NY06-1984
Skills
- Records Organization and Management
- Team Leadership
- Financial Statement Review
- Performance Assessment
- Problem Anticipation and Resolution
- Recruitment and Hiring
- Sales Tracking
- Administrative Management
- Employee Motivation
- Staff Scheduling
- Training Management
Certification
ASE 609 certification
Timeline
Service Writer
LaFontaine Chevrolet Buick GMC
07.2025 - 02.2026
Store Manager
National Tire And Battery
07.2016 - 11.2022
Assistant Manager
Belle Tire
05.2014 - 06.2016
Assistant Manager
Discount Tire
04.2000 - 05.2014
High School Diploma -
Corning-Painted Post High School