Luciano Amoroso
Cave Creek,AZ
Summary
Personable Service Writer accomplished in coordinating [Type] service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations.
Overview
12
12
years of professional experience
Work History
Service Writer
Nash Powersports
12.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
Director of Engineering
ADS
01.2016 - 01.2022
- I had to juggle both micro technical engineering tasks on vehicles, along with macro management and oversight for the company on a daily basis
- Create, retain, and manage both vendor and customer relationships
- Sales, inventory, and computer data were among the clerical duties that were expected of me
- Hiring, firing, and on-going employee training and certifications were also a part of my annual duties.
Floor Manager
SONY Styles
01.2012 - 01.2016
- I was expected to have a vast working knowledge of all products available for purchase and also still in development
- Beyond being able to technically understand and work on the SONY portfolio of electronics and consumer goods, I had to have a high-level ability to not only explain and demonstrate them for customers, but sell at high volumes, with extreme customer care and delivery
- In addition, I was tasked with store management duties, including but not limited to: Scheduling, training, leadership, setting sales goals, among other clerical duties.
Education
Bachelors in Business Mng -
Arizona State University
Tempe, AZSkills
- Excellent Customer Service
- Critical Thinking
- Project Management
- Networking
- Time Management
- Conflict Resolution
- Effective Communication
- Highlights
- 1 Sales in Southwest 2-years
- Vast Auto/Diesel Knowledge
- Event Marketing 10 Years
- Social Media Marketing 10 Years
- Highly Analytical: Ability to keep excellent records, money mng, inventory, and shipments/orders
- A natural born passion for the Auto Industry
- Team Management
- Project Planning
- Project Engineering
- Budgeting
- Low voltage
- IDS
- Sales Transactions
- Schedule Coordination
- Order Preparation
- Cost Estimates
Timeline
Service Writer
Nash Powersports
12.2023 - Current
Director of Engineering
ADS
01.2016 - 01.2022
Floor Manager
SONY Styles
01.2012 - 01.2016
Bachelors in Business Mng -
Arizona State University