RAUN N BURNS
Boss Truck Shop
Grand Island,NE
18
years of professional experience
To obtain employment as a Service Writer. Or any professional environment that has potential of promotion and has a friendly work experience
Work History
Service Writer
2 Years- Compiled and organized information for truck and trailer specifications.
- Assisted customers with tire repair and replacement services. Supported team in delivering tire services efficiently. Conducted tire inspections to identify repair needs.
- Assisted in counting cash drawer balances at end of shifts. Supported accurate cash handling procedures to maintain financial integrity. Contributed to daily financial reconciliation efforts.
- Facilitated ticket creation and management processes to streamline issue resolution.
- Responded to incoming phone inquiries. Assisted callers with inquiries and concerns. Facilitated communication through effective phone handling.
- Executed logistics for road call setups to ensure efficient operations.
- Leveraged 2 years of experience as service writer at Boss Truck Shop to enhance customer service and operational efficiency.
Bartender
1 Year 1 MonthBartender
1 Year 8 MonthsPress Brake Operator
2 Years 8 Months- Operated press brake machinery to produce precision metal components.
- Interpreted technical drawings and specifications for accurate fabrication.
- Ensured compliance with safety protocols and maintained a clean work environment.
- Conducted quality inspections to verify dimensions and tolerances of finished products.
- Collaborated with team members to troubleshoot issues during production runs.
- Trained new operators on machine setup, operation, and maintenance procedures.
- Optimized production processes to enhance efficiency and reduce waste.
- Maintained detailed records of production activities and equipment performance reports.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Cultivated positive working relationships with team members and supervisors, contributing to a collaborative and supportive work environment.
- Reduced material waste by accurately measuring and cutting materials according to job specifications.
- Utilized specialized tools such as calipers, protractors, or micrometers for precise measurements during fabrication processes.
- Implemented Lean Manufacturing principles in daily operations, reducing waste and improving overall efficiency of the production process.
- Completed complex custom orders with precision by adjusting machine settings according to specific project requirements.
- Prioritized safety through regular equipment inspections, identifying potential hazards before they could lead to accidents or downtime.
- Developed expertise in various types of press brake machines, showcasing adaptability and willingness to learn new skills as needed within the role.
- Ensured safety compliance by adhering to established guidelines and wearing proper protective gear at all times while operating machinery.
- Maintained detailed records of completed jobs, tracking progress against goals, and reporting any discrepancies to management promptly.
- Maximized accuracy of finished products with careful alignment and positioning of metal sheets during bending processes.
- Managed inventory of raw materials, ensuring availability for timely completion of projects.
- Performed routine maintenance on equipment, ensuring smooth operations and extended machine life.
- Contributed to the development of more efficient processes by providing valuable feedback on current operations and suggesting improvements where necessary.
- Assisted in training new operators, sharing knowledge of best practices and troubleshooting techniques for improved performance.
- Consistently met deadlines for assigned tasks without compromising on quality or attention to detail in a fast-paced manufacturing environment.
- Achieved consistent high-quality results through diligent attention to detail and adherence to established procedures during press brake operations.
- Increased efficiency by expertly operating press brake machines and maintaining optimal production rates.
- Supported cross-functional teams by assisting in other production areas as needed, demonstrating versatility and adaptability within the workplace.
- Properly loaded and unloaded materials in and out of machines.
- Maintained tight tolerances with design specifications.
- Operated CNC machines to produce components with tight tolerances.
- Ran multiple CNC machines simultaneously to increase production capacity.
- Utilized calipers and other measuring tools to increase accuracy of parts.
- Trained and coached new team members on proper machine set-up procedures.
- Assisted other machinists with set-up and troubleshooting of CNC machines.
- Inspected parts to meet customer specifications and quality standards.
- Adjusted machine settings to achieve desired results and meet customer specifications.
- Completed manual adjustments and tooling changes in absence of automatic programming.
- Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
- Moved finished work to correct staging area for disposition.
- Instructed new employees on operation of CNC machines.
- Performed periodic maintenance and repairs on CNC machines.
- Detected malfunctions and control errors by monitoring machine operation and checking completed pieces.
- Followed detailed instructions to accurately produce complex components.
- Prevented machine breakdown by maintaining proper lubrication and cooling during operation.
- Reviewed and interpreted schematics, blueprints, and work instructions to determine product specifications and machine requirements.
- Input instructions for machine operations based on specifics of work orders.
- Collaborated with other departments to meet customer requirements.
Concrete Laborer
2 Years 8 Months- Operated heavy machinery for concrete mixing and pouring in various construction projects.
- Assisted in setting up forms and frameworks to ensure structural integrity of concrete structures.
- Conducted surface preparation tasks including grading, leveling, and cleaning work areas for optimal performance.
- Collaborated with team members to complete assigned tasks efficiently while adhering to safety protocols.
- Monitored concrete curing processes, ensuring proper techniques were followed for quality assurance.
- Trained new laborers on best practices for equipment handling and safety measures on job sites.
- Implemented process improvements that enhanced workflow efficiency during concrete placement operations.
- Utilized wheelbarrows, shovels and other tools to move, spread and level concrete.
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Participated in concrete pouring and finishing, expertly managing application of sealers and curing compounds.
- Operated heavy machinery such as mixers, pumps, and power tools to expedite the concrete pouring process.
- Completed various concrete finishing tasks including screeding, edging, and floating for high-quality results.
- Assisted with installation of steel and anchor bolts to reinforce concrete.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Safely operated concrete-cutting and finishing drills, power saws and trowels to complete assigned tasks.
- Contributed to a clean work environment by performing daily job site cleanup tasks, promoting overall safety standards.
- Enhanced project efficiency by assisting in the setup and dismantling of concrete forms and frameworks.
- Routinely lifted and moved items weighing up to Number pounds.
- Trained new laborers in crew processes and safety behaviors.
- Collaborated with team members to achieve timely completion of projects, meeting client deadlines and expectations.
- Increased productivity through effective teamwork while carrying out tasks like grading surfaces, setting up formwork, or placing rebar reinforcements.
- Assisted in accurate measurements for concrete placement, guaranteeing precise dimensions and alignment.
- Improved job site safety by conducting regular equipment inspections, ensuring proper maintenance and timely repairs.
- Maintained clear communication with supervisors regarding project progress, addressing potential issues or delays promptly.
- Contributed to client satisfaction by maintaining a professional demeanor and consistently delivering high-quality workmanship.
- Assisted with concrete mixing, following instructions for proper ratios of cement, sand and water.
- Ensured proper curing techniques were applied to optimize concrete strength and durability over time.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Supported efficient material handling by organizing supplies and staging them at appropriate locations on the job site.
- Operated diverse manual and power tools to cut and shape concrete to required specifications.
- Prevented job site accidents by adhering to established safety protocols during all phases of construction operations.
- Preserved the structural integrity of concrete by applying appropriate sealing or waterproofing treatments after curing.
- Facilitated smooth transportation of ready-mix concrete from delivery trucks to designated areas using wheelbarrows or motorized buggies when necessary.
- Demonstrated adaptability in working with diverse materials ranging from traditional Portland cement-based mixes to specialized products like epoxy resins or fiber-reinforced polymers.
- Improved safety on job site with rigorous adherence to OSHA standards and protocols.
- Assisted in traffic management around construction sites, improving public safety.
- Executed detailed decorative concrete work, contributing to client satisfaction and project uniqueness.
- Increased project durability by applying sealants and waterproofing to concrete surfaces.
- Ensured project specifications were met with precise measurement and cutting of rebar.
- Supported project success with setup and removal of scaffolding and temporary structures.
- Delivered projects within timelines by efficiently organizing tasks and collaborating with subcontractors.
- Reduced material waste by accurately estimating and mixing concrete quantities.
- Coordinated with construction teams to facilitate seamless concrete pouring, optimizing workflow.
- Achieved smooth finishes on concrete surfaces, utilizing trowels and hand tools.
- Elevated team morale and efficiency through active participation in team meetings and safety drills.
- Enhanced project timelines by efficiently setting and aligning concrete forms.
- Fostered safer work environment by promptly addressing and reporting potential hazards.
- Contributed to environmental sustainability efforts by utilizing recycled concrete materials where possible.
- Enhanced project aesthetics and functionality by installing concrete fixtures.
- Streamlined task completion by maintaining and preparing all construction equipment.
- Improved project completion rate by effectively removing old concrete and preparing sites for new pours.
- Shoveled materials such as dirt, gravel, and asphalt.
- Measured and marked areas for deploying concrete.
- Handled repairs on concrete finishing equipment, keeping tools operational.
- Wore correct clothing and protective equipment for jobs.
- Prepared and placed concrete to create sidewalks, driveways, or patios.
- Troweled and finished concrete to create textured or decorative surfaces.
- Installed forms for shaping, insulating, or creating decorative effects in concrete.
- Cut, chipped, or sawed concrete to create desired shapes.
- Applied sealers or waterproofing to concrete as required by project.
- Inspected concrete structures for complete fills, defects, or damage.
- Monitored inventory of key tools and materials used at each project site to provide consistent availability.
- Completed physically demanding tasks such as lifting up to Number pounds to move job materials.
- Adhered to safety and reporting procedures.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Estimated materials and labor costs for concrete projects to manage project budgets.
- Applied contraction, construction, or isolation joints in appropriate areas and situations.
- Repaired damaged items using different chemicals and tools.
Education
1 Year of College or a Technical or Vocational School
Skills
Schedule coordination
Sales transactions
Order preparation
Cost estimates
Customer service
Invoice verification
Effective writing
Customer service expertise
Automotive industry experience
Strong organization
Processing warranties
Communicating with clients
Appointment scheduling
Product and service sales
Estimating costs
Software expertise
Expert in software
Estimating
Maintaining status reports
Status reports maintenance
Technician tracking
Invoice filing
Managing status reports
Service upsells
Work order processing
Customer needs assessments
Teamwork and collaboration
Customer relations
Store maintenance
Data management
Computer skills
Product knowledge
Administrative and office support
Service standard compliance
Professional telephone demeanor
Relationship building
Cross-functional collaboration
Sales expertise
CRM software
Number wpm typing speed
Direct sales
Customer retention strategies
Business development
Policies and procedures adherence
Multi-line phone talent
Report preparation
Promotional support
Teamwork
Problem-solving
Problem-solving skills
Attention to detail
Time management
Problem-solving abilities
Multitasking
Multitasking Abilities
Calm and professional under pressure
Reliability
Excellent communication
Understanding customer needs
Customer service excellence
Organizational skills
Team collaboration
Shipping and receiving
Calm under pressure
Active listening
Effective communication
Adaptability and flexibility
Verbal and written communication
Money handling
Decision-making
Problem resolution
Teamwork skills
Phone etiquette
Microsoft office
Call center experience
Team building
Data entry
Task prioritization
Stress tolerance
Self motivation
Medical terminology
Interpersonal skills
Customer relationship management
Analytical thinking
Work prioritization
Conflict resolution
Ability Summary
extremely quick efficient worker, hands on learning… 2 years experience as service writer at Boss Truck Shop (Grand Island Nebraska)
Timeline
Service Writer
Boss Truck Shop
08.2024 - CurrentRead More
Press Brake Operator
Standard Iron & Wireworks
07.2021 - 03.2024Read More
Concrete Laborer
Diamond Engineering Corporation
11.2018 - 07.2021Read More
Bartender
Finish Line Bar & Restaurant at Fonner Park
02.2012 - 03.2013Read More
Bartender
Larry's Hide-A-Way
02.2009 - 10.2010Read More
College of Southern Nevada
1 Year of College or a Technical or Vocational School
Read More