KYLE SUTTON

• Responded to customer calls and emails to answer questions about products and services.
• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Improved customer satisfaction by providing timely and accurate service estimates.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
• Logged work orders and change orders into [Software] database to track job status.
• Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
• Utilized industry-specific software programs efficiently to manage work orders, invoices, and customer information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Supported team members with technical expertise, helping to resolve complex issues and improve overall performance.
• Repaired parts, components and assemblies to correct malfunctions.
• Helped team meet customer service deadlines by working quickly and minimizing errors.
• Efficiently managed multiple tasks, ensuring all projects were completed on time without compromising quality.
• Collaborated effectively with colleagues to complete challenging projects within established deadlines.
• Maintained accurate records of repair work completed, enabling efficient tracking of equipment history and warranty information.
• Partnered with shop team to diagnose problems, correct faults and restore equipment to manufacturer specifications through timely preventive maintenance.
• Provided exceptional customer service, addressing questions or concerns with professionalism and courtesy.
• Operated manual, pneumatic and hydraulic shop tools to complete work.
• Consistently met or exceeded daily production targets while maintaining high-quality standards in workmanship.
• Operated vehicles to troubleshoot problems and verify repair success.
• Diagnosed and repaired problems with electrical and mechanical systems.
• Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
• Completed preventive maintenance on machines to enhance production and maintain quality.

• Used hand and power tools, equipment, and instruments accurately.
• Oversaw maintenance and repair of shop equipment.
• Trained and coached employees to improve performance and skills.
• Verified safe and proper operation of wide range of power tools, equipment and instruments.
• Reduced machine downtime by performing regular maintenance checks and addressing issues promptly.
• Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.
• Mentored junior technicians in maintenance, repair, and reporting duties.

Bids and State Projects
Heavy Equipment Operator and Maintenance

Vector Control Supervisor

Safety Compliance Officer

Balancing Legers
Customer Service
Mechanical Repairs of High Speed Sorting Equipment and Security Systems

Main Auditor

Night Auditor

Front Desk Clerk

Ledger Balancing

Customer Service Representative