Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cassey Haak

Belgrade,MT

Summary

Personable Service Writer accomplished in coordinating service jobs by distributing among technicians. Focused on customer service by negotiating pricing with vendors as well as navigating insurance and warranty policies. Passionate about solving problems through an in-depth understanding of the service department and customers' expectations. Handle all types of customer service requirements in environments with excellent analytical, schedule management and document preparation skills. Effectively handle needs of+ customers each day by delivering fast, knowledgeable support. Good relationship-building skills, team-oriented nature to multitask. Performance-oriented Job Title bringing Number-year background in customer service marked by sales and administrative excellence. Well-organized leader with excellent project management skills. Effectively cultivate connections to enhance customer satisfaction and long-term loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Service Writer

MCM Truck Repair
02.2023 - 09.2023
  • Responded to customer calls and emails to answer questions about products and services.
  • Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Presented different repair options to customers to help each person make appropriate choices.
  • Logged work orders and change orders into Software database to track job status.
  • Gathered information through research and vendor inquiries to provide job estimates.
  • Conferred with sales teams to schedule and price repair requirements for used and new vehicles.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided Timespan job status reports to promote quick and accurate service.
  • Consulted with customers to assess service requirements and produce accurate orders.
  • Orchestrated efficient service schedules to meet need of Number+ customers per day in fast-paced Type environment.
  • Scheduled Number jobs in average Timespan to meet Type project milestones.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Promptly responded to inquiries and requests from prospective customers.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded proactively and positively to rapid change.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

Field Technician

Bozeman Tree And Lawn Service
08.2021 - 12.2021
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Calibrated new and existing equipment for optimal performance.
  • Worked with diverse types of weather and ground conditions.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Carpenter Laborer

Self Employed
06.2021 - 09.2021
  • Maintained variety of hand tools, portable power tools and standard measuring instruments on daily job assignments.
  • Framed, remodeled and finished wood and metal structures.
  • Used hand tools such as utility knives, hammers and deglazing devices to complete carpentry tasks.
  • Cleaned, calibrated and serviced tools and equipment.
  • Safely operated electric cordless and hammer drills and cutting torches.
  • Installed insulation, trim and other finishing touches.
  • Inspected buildings to identify repair needs.

Education

Ged -

Windham School
Lockhart, TX
05.2018

Skills

  • Merchandise Orders and Exchanges
  • Customer Needs Assessment
  • Microsoft Office
  • Product and Service Knowledge
  • Invoice Verification
  • Store Presentation
  • Coordinating Schedules
  • Communicating with Clients
  • Order and Refund Processing
  • Reading Comprehension
  • Service Upsells
  • Calm and Professional Under Pressure
  • Sales and Upselling
  • Process Transactions
  • Document and Records Management
  • Telephone Etiquette
  • Records Preparation
  • Billing Adjustments and Refunds
  • Client Rapport-Building
  • Cost Estimates
  • Corrective Actions
  • Understanding Customer Needs
  • Customer Service

Timeline

Service Writer

MCM Truck Repair
02.2023 - 09.2023

Field Technician

Bozeman Tree And Lawn Service
08.2021 - 12.2021

Carpenter Laborer

Self Employed
06.2021 - 09.2021

Ged -

Windham School
Cassey Haak