David Juan
BROOKSVILLE,FL
Summary
Self-motivated Medical Records Specialist with expertise in scanning and indexing medical records to correct chart. Bilingual individual with pleasant attitude and desire to help in any capacity.
Overview
17
17
years of professional experience
Work History
Service Writer
Ducati Tampabay/Next Ride
Tampa, FL
01.2022 - Current
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Communicated repair information to customers in a professional manner.
- Performed basic administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Maintained customer database with current contact information and vehicle records.
Medical Records Technician
Episource
Tampa, FL
02.2019 - 01.2021
- Reviewed and verified accuracy of patient records.
- Maintained confidentiality of all medical information in accordance with HIPAA regulations.
- Scanned, indexed, and electronically stored documents into the electronic health record system.
- Compiled data from multiple sources to create a comprehensive patient profile.
- Researched discrepancies between paper-based charts and electronic database records.
Patient Advocate/supervisor/trainer
Humana
Tampa, FL
01.2015 - 01.2020
- Helped the hospital investigate patient complaints related to the quality of care
- Guided patients to doctors' offices and followed up with them to ensure they received the care they needed
- Called patients and asked them about their experiences in the hospital and what they might like to see improved in the future
Complaints/Customer Service/ trainer
Triple S I
San German, PR
01.2008 - 01.2014
- Resolved customer complaints, resulting in a 20% increase in customer satisfaction.Offered customer advice and assistance, paying attention to special needs or wants
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Education
Motorcycle Mechanic -
Universal Technical Institute
01.2022
Bachelor of Arts -
Catholic University of Puerto Rico
01.2008
Skills
- Medical Transcription
- Health Information Systems
- Medical office administration
- Information Verification
- Electronic Health Records Management
- Patient confidentiality
- Medical Terminology
- Quality Control Analysis
- ICD-9 coding experience
- Medical Records Management
- Written and verbal communication
- HIPAA Regulations
- Customer Service
References
- Omar, Colon, 216-647-1780
- Ace, Martinez, 813-410-6308
Languages
English, Spanish
Timeline
Service Writer
Ducati Tampabay/Next Ride
01.2022 - Current
Medical Records Technician
Episource
02.2019 - 01.2021
Patient Advocate/supervisor/trainer
Humana
01.2015 - 01.2020
Complaints/Customer Service/ trainer
Triple S I
01.2008 - 01.2014
Motorcycle Mechanic -
Universal Technical Institute
Bachelor of Arts -
Catholic University of Puerto Rico
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