ALESHIA GRAYSON
Corona,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Roadside Assistance Customer Service Agent
Litty Rescue Roadside
02.2021 - 12.2023
- Provided excellent customer service to over 100 calls a day.
- Fostered strong working relationships with local towing companies to ensure efficient and reliable tow service for customers when needed.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Listen and understand customer issues, while offering meaningful solutions
Customer Service Representative
St Joseph Medical Center, Dignity Health
07.2015 - 12.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Medical Assistant
Darc Medical Clinic
04.2011 - 01.2016
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Education
No Degree - Business Administration And Management
Long Beach City College
Long Beach, CA02.2025
Skills
- Empathetic and genuine
- MS Office
- Business Administration
- Typing Speed
- Multi-Line Phone Systems
- Administrative and Office Support
Timeline
Roadside Assistance Customer Service Agent
Litty Rescue Roadside
02.2021 - 12.2023
Customer Service Representative
St Joseph Medical Center, Dignity Health
07.2015 - 12.2020
Medical Assistant
Darc Medical Clinic
04.2011 - 01.2016
No Degree - Business Administration And Management
Long Beach City College
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