Results-driven professional with a strong emphasis on organization and customer satisfaction. Experienced in data management and business communication, with a commitment to best practices in administrative processes. Proven ability to juggle multiple priorities while fostering a positive team environment. Focused on achieving company objectives through effective teamwork and communication..
Overview
9
9
years of professional experience
Work History
Administrative Manager
BOTTA'S CONCRETE CONSTRUCTION CORP
Mesa, AZ
06.2017 - 09.2023
Oversaw financial management to ensure fiscal responsibility and long-term sustainability.
Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
Managed accounting invoices, balanced accounts, and generated accurate financial reports.
Cultivated strong relationships with customers and vendors to support administrative operations.
Managed account payables and receivables, as well as billing and invoicing customers on a monthly basis.
Strategized with upper management on how to ensure cost-effectiveness for the corporation.
Maintained organized computer and physical filing systems for efficient information retrieval.
Ensured compliance with applicable laws governing employee rights such as labor laws or OSHA regulations.
Interpreted company policies and procedures for employees at all levels of the organization.
Identified and solved problems to enhance management and business direction.
Administrative Assistant
Precision Reinforcing LLC
Mesa, AZ
09.2019 - 02.2020
Cultivated strong relationships through outstanding customer service and proactive follow-ups.
Managed payroll and benefits administration for over 20 employees, ensuring compliance and accuracy.
Responsible for making all payroll tax related payments In a timely manner.
Developed comprehensive company policies included in new employee handbook.
Resolved customer relation issues promptly to improve client satisfaction.
Coordinated vendor payments to ensure timely transactions.
Updated account payables and receivables, generating daily reports for company shareholders.
Prepared and sent all customer invoices and statements.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Clinical Care Manager
EAST VALLEY MEDICAL
Chandler, ARIZONA
04.2014 - 05.2017
Served as a liaison between patients, providers, insurers, and community resources to ensure optimal service delivery throughout the continuum of care.
Worked with providers to define quality metrics and outcome reporting processes.
Maintained thorough documentation of all clinical interventions, ensuring accurate records for continuity of care, and regulatory compliance.
Ensured compliance with applicable laws, regulations, accreditation standards, policies and procedures maintaining patient privacy (HIPPA)
Performed chart audits on a periodic basis in order to evaluate accuracy of documentation completed by clinicians. Ensuring ICD -10 codes were accurate and proper backup was provided for diagnosis so accurate billing was sent to insurances.
Education
Associate of Science - Nursing
Pima Medical Institute
Mesa, Arizona
03-2014
Some College (No Degree) - General Studies
Mesa Community College
Mesa, Arizona
03.2012
High School Diploma -
Basha High School
Chandler, Arizona
05-2008
Skills
Relationship management
Payroll administration
Vendor management
Financial reporting
Expense reporting
Accounts receivable/payable
Staff management
Performance management
Verbal and written communication
Account management
Customer service and support
Complaint resolution strategies
Office administration skills
Microsoft Office proficiency (Word, Excel, PowerPoint)