Alesia Atkins
St. Louis,MO
Summary
To obtain a challenging position in the Office field that will utilize my skills and provide growth and opportunity.
Overview
13
13
years of professional experience
Work History
Stand Attendant
Delaware North
05.2016 - Current
- Responsibilities consist of Greeting guests, advertise offerings and answers any guest questions in a friendly manner
- Serve food and beverage items in correct proportions, following proper sanitation guidelines
- Serve alcoholic beverages responsibly, requests identification adheres to all alcohol service policies and procedures
- Record all waste
- Participate in the set-up of the kiosk, arranges inventory, and counts inventory
- Perform clean-up duties to maintain the quality appearance of the work area, including cleaning equipment
- Record all transactions via the point of sale system and informs guests of the amounts owed
- Collect the proper money for food and beverage items and processes credit card payments.
Team Leader
H&R Block
10.2022 - 07.2023
- Responsibilities consist of Managing the Office Preparing tax returns
- Assisting the DGM in recruiting and interviewing candidates for tax office associate positions
- Holding associates accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
- Resolve associate issues and address performance concerns with the help of Associate Relations Center
- Conducted daily team meetings and conveyed essential information to tax office associates
- Create work schedules and ensure accurate timekeeping, as well as labor management, for staff
- Answering multi-line phone system and scheduling appointment for clients
Multi-Unit Team Leader
H&R Block
01.2021 - 05.2022
- Responsibilities consist of Managing three offices and traveling between those three offices
- Preparing tax returns
- Assisting the DGM in recruiting and interviewing candidates for tax office associate positions
- Holding associates accountable to execute on Standard Operating Procedures (SOP) and recognizing outstanding associate contributions
- Resolve associate issues and address performance concerns with the help of Associate Relations Center
- Conducted daily team meetings and conveyed essential information to tax office associates
- Create work schedules across all offices and ensure accurate timekeeping, as well as labor management, for staff in all offices
- Answering multi-line phone system and scheduling appointment for clients
Associate Team Leader
H&R Block
10.2019 - 01.2021
- Responsibilities are to Support the Multi-Unit Team Leader, serve as point of contact for onsite escalated client service concerns
- Guided the office from the front desk, providing phone coverage
- Guided daily activities to ensure that all tax office associates are scheduled
- Guided daily huddles and communicate essential information to office associates.
Bus Monitor
First Student
07.2017 - 05.2019
- Responsibilities consist of Monitoring the children on the bus, buckling the students into harnesses and helping them get on and off the bus.
Key Holder
Dollar General
10.2014 - 02.2016
- Responsibilities consist of Opening and closing the store, cash handling, making deposits, stocking and recovering the store, cleaning the store and closing reports.
Security Guard
Whalen Security
05.2011 - 07.2014
- Responsibilities consist of Assisting guest, donors and personnel with checking out vehicles, answering and directing phone calls
- Conducting hourly patrols, monitoring lobby and security cameras inspecting vehicles for threat assessment.
Education
Certificate of Specialization - Computer Accounting
Saint Louis Community College
01.2019
Associate in Science (AS) - Accounting
Saint Louis Community College
01.2019
Skills
- Inventory Management
- Engaging with Diverse Customers
- Interpersonal Skills Development
- Exceeding Customer Expectations
- Organized multi-tasker
- Excellent Written and Verbal Communication
- Microsoft applications proficiency
- Scheduling and Coordinating
- Applicant Tracking Systems
- Document and Records Management
- Multi-line phone talent
- Account Management
- Information Processing
Timeline
Team Leader
H&R Block
10.2022 - 07.2023
Multi-Unit Team Leader
H&R Block
01.2021 - 05.2022
Associate Team Leader
H&R Block
10.2019 - 01.2021
Bus Monitor
First Student
07.2017 - 05.2019
Stand Attendant
Delaware North
05.2016 - Current
Key Holder
Dollar General
10.2014 - 02.2016
Security Guard
Whalen Security
05.2011 - 07.2014
Certificate of Specialization - Computer Accounting
Saint Louis Community College
Associate in Science (AS) - Accounting
Saint Louis Community College