Office 365
Alesia Christian
Contact Center Specialist
Columbus,OH
Work Preference
Summary
Dynamic professional with extensive hands-on experience in contact center operations, adept at navigating challenges with ease. Strong problem-solving abilities and a proactive approach to new tasks ensure efficiency and effectiveness in all endeavors. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that align with and advance organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Communications Specialist
Gallagher Bassett
01.2025 - 09.2025
- Manage inbound claims calls across multiple insurance lines, collecting detailed incident information and verifying claimant data.
- Enter and update documentation within claim systems to support accurate and timely processing.
- Provide clear, empathetic guidance to customers while maintaining professionalism and confidentiality.
- Collaborate with adjusters and internal teams to ensure seamless claimant communication.
- Answered client queries and complaints to provide strong customer service.
Service Coordinator
Sedgwick
07.2023 - 07.2024
- Supported the full lifecycle of workers' compensation claims, from intake through final resolution.
- Recorded claim details, maintained case files, and ensured compliance with internal and regulatory standards.
- Communicated with claimants, providers, and employers to coordinate next steps and obtain required documentation.
CNA / Patient Registration / Front Desk Receptionist
OhioHealth
11.2019 - 12.2021
- Scheduled patient appointments and processed registrations while verifying insurance and demographic information.
- Delivered in-person and phone-based support for patient check-ins, billing questions, and service navigation.
- Entered accurate clinical and administrative data into electronic health records.
- Assisted patients with daily living activities and ensured a supportive, safe environment.
Education
Associate of Arts - Liberal Studies
Mount St. Joseph University
Cincinnati, OHCertificate - Google IT Support Professional
Coursera
Remote04-2026
Skills
- Sensitive information handling
- Proficient in managing disputes
- Conflict resolution
- Proficient in managing multiple tasks
- Prioritization
- Customer service excellence
- Time Management
- Information gathering
- Customer engagement strategies
- Fostering relationships
- Electronic payment facilitation
- Analytical problem-solving
Certification
- Notary Public
Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Communications Specialist
Gallagher Bassett
01.2025 - 09.2025
Service Coordinator
Sedgwick
07.2023 - 07.2024
CNA / Patient Registration / Front Desk Receptionist
OhioHealth
11.2019 - 12.2021
Associate of Arts - Liberal Studies
Mount St. Joseph University
Certificate - Google IT Support Professional
Coursera