Alesia Johnson
Attleboro,MA
Summary
Dedicated Administrative Assistant with over two decades of experience, and a proven track record of providing superb interpersonal service to client and co-worker alike.
Overview
5
5
years of professional experience
Work History
Independent Travel Agent
InteleTravel
01.2019 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Assisted clients with arranging travel including flights, hotels, ground transportation and excursions.
- Provided timely assistance to travelers in need, resolving issues promptly and professionally.
Administrative Assistant
North Carolina Central University
04.2023 - 04.2024
- Trained staff on how to properly utilize Chrome River and document their travel in accords with NC state guidelines
- Processed the pre-trip and post-trip Chrome River reports of staff, students, and non-employees traveling
- Processed checks for trips with students prior to the trip, and processed direct deposits for expenses owed after the trip
Administrative Assistant
Child Care Services Association
01.2023 - 03.2023
- Assisted in coordinating the CCSA's annual conference that gathered educators from all over North Carolina.
- Performed general administrative duties such as answering phones, and filing confidential documents.
- Oversaw the CCSA annual conference by ensuring it ran smoothly and keeping track of attendees.
Child Support Processing Assistant
Express Pros
11.2021 - 12.2022
- Answered phones and transferred clients to respective agent or supervisor
- Assisted clients with motions for court and financial printouts
- Used ACTS to lookup client information and provide answers regarding payments made or received.
Education
High School Diploma -
Charlestown H.S.
06.2004
Skills
- Self-starter
- Great Organization and Time Management
- Excellent telephone etiquette
- Work Ethic and Integrity
- Works Well Under Pressure
- Problem Identification and Analysis
- Advanced interpersonal skills
References
Available Upon Request
Timeline
Administrative Assistant
North Carolina Central University
04.2023 - 04.2024
Administrative Assistant
Child Care Services Association
01.2023 - 03.2023
Child Support Processing Assistant
Express Pros
11.2021 - 12.2022
Independent Travel Agent
InteleTravel
01.2019 - Current
High School Diploma -
Charlestown H.S.