Hi, I’m
LILIA GAYTAN
Tulsa,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Love to help people getting the help/services they need.
- Proactive and caring worker with 18 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
24
years of professional experience
Work History
Archer Travel Service, Tulsa, OK
Independent Travel Agent
06.2023 - Current
Job overview
- Volunteered at local community organizations, providing assistance with day-to-day operations.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- book travel for clients
St Thomas More Church, Tulsa, OK
Volunteer Program Manager
2022.02 - Current (2 years & 7 months)
Job overview
- Constructed volunteer service descriptions for each volunteer assignment.
- food pantry, collection off food and distribution to families
- Screened volunteer applicants by conducting background checks and calling references.
Le Blanc & Associates law , Tulsa, OK
Translator and Interpreter
2020.02 - Current (4 years & 7 months)
Job overview
- Facilitated communication for people with limited language proficiency.
- Mediated conversations for one-on-one and group discussions.
- Delivered translation services to clients.
- Translated important departmental materials.
Good Samaritan Society, Tulsa, OK
Voluntary Worker
2020.02 - Current (4 years & 7 months)
Job overview
- Translated client documents between languages.
- Facilitated communication for people with limited language proficiency.
- Mediated conversations for one-on-one and group discussions.
- Delivered translation services to clients.
- Translated important departmental materials.
CATHOLIC CHARITIES TULSA, Tulsa, OK
Voluntary Tutor
2019.06 - Current (5 years & 3 months)
Job overview
- Helped students review and understand previous lessons to make connection with new lesson.
- Utilized positive reinforcement techniques to encourage and motivate students.
- Worked closely with students to help develop English language.
TCIM Services, Tulsa, OK
Customer Service Specialist
2005.07 - 2014.08 (9 years & 1 month)
Job overview
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
Great Plain Mortgage, Tulsa, OK
Loan Officer
2004.05 - 2006.11 (2 years & 6 months)
Job overview
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Delivered high levels of customer service to facilitate smooth processes.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
Snows Furniture, Tulsa, OK
Customer Service Representative
2001.02 - 2004.05 (3 years & 3 months)
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
ANEX FURNITURE, Tulsa, OK
Customer Service Cashier
1999.06 - 2001.01 (1 year & 7 months)
Job overview
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Help customers with language barrier translating from Spanish to English.
Education
GED , Tulsa, OK
GED
05.2032
TRANSLATOR CERTIFICATION , CATHOLIC CHARITIES
from Language Interpretation And Translation
05.2006
Skills
- Report Generation
- Report Creation
- Credit Card Payment Processing
- Courteous with Strong Service Mindset
- Spanish to English translator
Languages
Spanish
Professional
English
Professional
Timeline
Independent Travel Agent
Archer Travel Service
06.2023 - Current
Volunteer Program Manager
St Thomas More Church
2022.02 - Current (2 years & 7 months)
Translator and Interpreter
Le Blanc & Associates law
2020.02 - Current (4 years & 7 months)
Voluntary Worker
Good Samaritan Society
2020.02 - Current (4 years & 7 months)
Voluntary Tutor
CATHOLIC CHARITIES TULSA
2019.06 - Current (5 years & 3 months)
Customer Service Specialist
TCIM Services
2005.07 - 2014.08 (9 years & 1 month)
Loan Officer
Great Plain Mortgage
2004.05 - 2006.11 (2 years & 6 months)
Customer Service Representative
Snows Furniture
2001.02 - 2004.05 (3 years & 3 months)
Customer Service Cashier
ANEX FURNITURE
1999.06 - 2001.01 (1 year & 7 months)
GED
GED
TRANSLATOR CERTIFICATION
from Language Interpretation And Translation
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