Alesia Mcfarlane
Oakland Park,USA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Home Depot
Oakland, Florida
01.2024 - Current
- Performed administrative duties such as data entry, order processing, billing inquiries, account maintenance
- Resolved escalated customer issues quickly and efficiently while adhering to company policy
- Developed effective relationships with customers through active listening, problem-solving, and follow up communication
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Answered incoming customer inquiries regarding product and service information.
Stocker
Walmart
Pembroke Pines, Florida
06.2023 - 10.2023
- Stocked shelves during store hours, maintaining clean and presentable work areas to reduce hazards
- Provided assistance to customers with locating items
- Maintained a clean and orderly work environment
Process Assistant
Amazon Warehouse
Opa-locka, FL
01.2020 - 05.2023
- Receive and put away inventory
- Get customer orders ready and pack them up
- Use scanners to read bar codes on products
- Ensure product meets quality requirements
- View prompts on screens and follow the direction for some task
Security Officer
Allied Universal Security
Aventura, FL
01.2019 - 01.2020
- Secures premises and personnel by patrolling property
- Maintains environment by monitoring the surveillance equipment and setting building and equipment controls
- Monitored entrances, exits and other points of access to ensure safety of people and property.
- Responded promptly to emergency situations using appropriate resolution strategies.
- Investigated suspicious activity or incidents according to company guidelines.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
Mail Handler
United States Postal Service, USPS
11.2018 - 01.2019
- Removes mails from carrier sacks and prepares next load to be delivered
- Sorts mail from according to country, states, zip code and street according to established standards set by the US Department Postal Services Organizes mail into appropriately marked bins for delivery, storage or transportation to other centers
Security Officer
Kent Security
North Miami, FL
05.2018 - 11.2018
- Secures premises and personnel by patrolling property
- Maintains environment by monitoring the surveillance equipment and setting building and equipment controls
- Checked for safety hazards and took corrective action when necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Customer Service Representative
Inktel Contact Center Solutions
Miami Lakes , FL
10.2017 - 02.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Walmart
North Miami Beach, FL
08.2017 - 10.2017
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cashier
Sears
Aventura, FL
03.2011 - 07.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured compliance with all safety regulations within the store environment.
Sales Associate
Target
Aventura, FL
02.2008 - 03.2011
- Resolved customer complaints promptly and efficiently.
- Greeted customers and provided exceptional customer service.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Provided accurate information about products, prices and services.
Pricing Associate
Marshalls Store
North Miami Beach, FL
11.2009 - 01.2010
- Accurately change labels on item in all departments
- Carryout outstanding customer service
- Analyzed competitor pricing strategies to identify opportunities and recommend changes.
Education
high school diploma - BUSINESS
Central high school
Skills
- Problem solving
- Experience in handling confidential paperwork
- Good customer-relations background
- Reliability
- Adaptability and Flexibility
- Goal Setting
- Multitasking Abilities
- Customer Relations
Certification
05/01/18, Unarmed Public-Private Security
Timeline
Customer Service Specialist
Home Depot
01.2024 - Current
Stocker
Walmart
06.2023 - 10.2023
Process Assistant
Amazon Warehouse
01.2020 - 05.2023
Security Officer
Allied Universal Security
01.2019 - 01.2020
Mail Handler
United States Postal Service, USPS
11.2018 - 01.2019
Security Officer
Kent Security
05.2018 - 11.2018
Customer Service Representative
Inktel Contact Center Solutions
10.2017 - 02.2018
Cashier
Walmart
08.2017 - 10.2017
Cashier
Sears
03.2011 - 07.2013
Pricing Associate
Marshalls Store
11.2009 - 01.2010
Sales Associate
Target
02.2008 - 03.2011
high school diploma - BUSINESS
Central high school
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