Quatilia Miller
Birmingham
Summary
Customer Service & Healthcare Support Professional with over 12 years of experience delivering high-quality service in fast-paced call center and medical environments. Proficient in insurance verification, claims processing, patient data management, and remote communication platforms. Self-motivated, detail-oriented, and committed to service excellence with strong technical and interpersonal skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
S&S HealthCare Strategies
Cincinnati
04.2024 - 05.2026
- Delivered prompt, effective support for customer inquiries and issue resolution.
- Managed high call volume, consistently exceeding metrics for response and resolution.
- Provided accurate product information to enhance customer satisfaction.
Insurance Claims Specialist
Xtend Healthcare
Tennessee Ridge
10.2023 - 03.2024
- Processed insurance claims and ensured accurate policy interpretation.
- Analyzed patient data and resolved coding and billing issues.
- Facilitated collections and managed physician billing workflows.
Insurance Verification Representative
R1RCM
Birmingham
04.2017 - 09.2023
- Verified insurance coverage and completed prior authorizations.
- Built strong relationships with provider offices to confirm billing details.
- Ensured all insurance information was accurate and up to date.
Customer Service Representative
Blue Cross Blue Shield
Birmingham
12.2015 - 03.2017
- Handled 85–90 daily inbound calls regarding member claims and coverage.
- Processed claims and updated insurance records.
- Assisted with payments and billing inquiries.
Patient Data Representative
American Family Care
Birmingham
08.2015 - 12.2016
- Managed delinquent accounts and performed collection outreach.
- Maintained accurate patient database and followed up on outstanding balances.
Customer Service Representative
Atherotech
Birmingham
09.2014 - 08.2015
- Resolved customer billing issues and processed payments.
- Maintained records of all interactions and ensured proper insurance verification.
Patient Service Representative
Revenue Cycle Solutions
Hoover
07.2009 - 08.2014
- Processed payments and maintained collection accounts.
- Routed calls, balanced accounts, and handled general office duties.
Education
High School Diploma -
Jess Lanier High School
Bessemer, ALSkills
- Remote Communication
- Customer Service
- Call Center Operations
- Insurance Verification
- Claims Processing
- Medical Billing & Coding (ICD-10, CPT)
- HIPAA Compliance
- Microsoft Office Suite
- Epic
- Data Entry
- Problem Solving
- Time Management
- Claims processing
- Insurance verification
- Customer support
- Customer relationship management
- Data analysis
- Billing processing
- Policy interpretation
- Call management
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Time management
- Team collaboration
- Account management
- Conflict mediation
- Telephone etiquette
- Complaint resolution
- Customer order management
- Complaint handling
- De-escalation techniques
- Call centers
- Customer retention
- Excellent written and oral communication
- Problem resolution
- Customer relations
- Building rapport
Timeline
Customer Service Specialist
S&S HealthCare Strategies
04.2024 - 05.2026
Insurance Claims Specialist
Xtend Healthcare
10.2023 - 03.2024
Insurance Verification Representative
R1RCM
04.2017 - 09.2023
Customer Service Representative
Blue Cross Blue Shield
12.2015 - 03.2017
Patient Data Representative
American Family Care
08.2015 - 12.2016
Customer Service Representative
Atherotech
09.2014 - 08.2015
Patient Service Representative
Revenue Cycle Solutions
07.2009 - 08.2014
High School Diploma -
Jess Lanier High School