Alesia Blount Ajimati
Professional
Indianapolis,Indiana
Summary
Competent "people person" and self-starter with a strong work ethic and the ability to work effectively in a fast-paced environment while consistently prioritizing tasks and meeting deadlines. Excellent interpersonal skills, initiative, attention to detail, and follow-through skills. Experienced and dependable worker since the age of 15. Highly efficient Professional.. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
13
13
years of professional experience
7
7
Certifications
1
1
Language
Work History
Sales and Service Associate
United States Postal Service
Indianapolis, IN
05.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Analyzed customer data to identify trends and anticipate customer needs.
- Maintained relationships with customers to maximize sales opportunities.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered approximately 10 calls and emails per day to resolve questions and problems
Mail Processing Clerk
United States Postal Sevice
Indianapolis, IN
11.2022 - 05.2023
- Answer questions about office hours and when items are picked up to be mailed
- Sell postage and books of stamps
- Inform customer about postage rates
- Retrieve parcels from back that couldn't be dropped off and give to customer
- Assist mail carriers by putting mail in bags for transport
- Check packages for proper postage and addresses
- Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
- Handle complaints regarding mail theft, delivery problems, and lost or damaged mail
- Money orders
- Record and balance cash drawer
- Register, certify, and insure letters and parcels
- Obtain signatures for priority pick-up
- Take passport photos and process applications
- Provided assistance to the public in complying with federal regulations of Postal Service and other federal agencies
- Post announcements or government information on public bulletin boards .
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Proved successful working within tight deadlines and a fast-paced environment.
Lead Clerk/Acting Operations Supervisor
United States Postal Sevice
Indianapolis, IN
05.2019 - 11.2022
- Provides guidance to, employees assigned to mail processing operations
- Resolves problems that may occur during tour operations and determines when a manager should be involved
- Supervises a medium sized group of employees engaged in mail processing and distribution activities
- Cooperates with manager to meet established targets for identified goals
- Maintains efficiencies and meets dispatches based on the installation operating plan
- Shifts employees in the group from one assignment to another, in accordance with the Collective Bargaining Agreement, to balance workload
- Maintains records related to mail on hand and mail processed
- Establishes safe work methods, procedures, and safety precautions
- Meets with union representatives to resolve disagreements
- Investigates accidents; prepares necessary reports; ensures compliance with safety regulations and energy conservation
- Coordinates mail flow activities with other supervisors on the tour
- Monitors operational performance data throughout the tour; resolves routine problems; reports unusual operational problems and recommends solutions
- Schedules and assigns work; determines priorities; shifts employees during the course of the tour as the workload fluctuates
- Produced high-quality communications for internal and external use.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Processed documents and materials to disseminate information to appropriate parties.
- Provided meeting support by taking minutes and dictations.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Compiled and analyzed data to produce reports.
- Input data into spreadsheets and databases.
- Assisted with onboarding of new employees.
- Coordinated and scheduled meetings and appointments.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Union Steward
APWU
Indianapolis, IN
08.2017 - 07.2021
- Participated in labor-management meetings to discuss labor issues.
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Spearheaded negotiation of union contracts as company representative.
- Interpreted and advised on labor relations policies and previously negotiated agreements.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Assessed impact of union proposals on company or government operations.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Negotiated collective bargaining agreements.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Claims Representative/CSR
Blue Cross Blue Shield FEP
Indianapolis, IN
08.2015 - 07.2016
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
- Analyzed problems and provided information/solutions
- Operated a PC/image station to obtain and extract information; documents information, activities and changes in the database
- Thoroughly documented inquiry outcomes for accurate tracking and analysis
- Developed and maintained positive customer relations and coordinated with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer service issues
- Provided external and internal customers with requested information
- Under immediate supervision, received and placed follow-up telephone calls / e-mails to answer customer questions that are routine in nature
- Used computerized systems for tracking, information gathering and troubleshooting
- Acquired unlimited knowledge of company services, products, insurance benefits, provider contracts and claims
- Seeked, understood and responded to the needs and expectations of internal and external customers
- Express Script
- FT-Patient Acct
- Rep
- Assists with work distribution, expedition, and the development of work plans for reps
- Works closely along with and completes corrections for the drug interaction pharmacist team
- Handles inbound client calls and written correspondence and questions
- Makes independent judgments in order to respond to complex or critical customer issues
- Works with other operational departments to research and resolve mail order and claims issues
- Responds to members, clients, and account managers within performance agreement guidelines
- Documents issues and resolutions in a common database
- Identifies repetitive problems or questions in order to pursue process or procedural changes
- Initiates phone outreach to prescribers and transfer of calls to the drug interaction pharmacist
- Provides on-the-job training for new or existing reps
- Work collaboratively with other CSA's/CSR's to ensure that best-practices are shared.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
- Collaborated with internal departments and external vendors to achieve fast resolution of claims.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Calculated adjustments, premiums and refunds.
Patient Account Specialist
Accredo Specialty Pharmacy
Indianapolis, IN
01.2015 - 08.2015
- Prepared reports detailing billing actions, flags and other key information.
- Contacted patients after insurance was calculated to obtain payments.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Utilized computer programs to create invoices, letters and other documents.
- Electronically submitted bills according to compliance guidelines.
- Monitored flags and resolved urgent items with accuracy and efficiency.
- Reconciled statements with patient records.
- Responded to patient, family and external payer inquiries.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Responded to customer inquiries and provided detailed account information.
- Generated and distributed monthly customer statements.
- Established relationships with customers to encourage payment of delinquent accounts.
- Entered client details and notes into system for interdepartmental access and review.
- Prepared and submitted legal documents to initiate court proceedings.
- Analyzed customer financial records to determine appropriate payment plan.
Default Prevention /Student Loan Counselor
Sallie Mae Educational Loan Servicing
Indianapolis, IN
09.2010 - 02.2014
- Demonstrated strong verbal and written communication skills, with the ability to effectively negotiate with customers to secure commitment to pay
- Communicated in a clear and concise manner
- Demonstrated ability to listen and "hear" the customer's concerns so that the appropriate response is given
- Demonstrated ability to perform mathematical calculations in order to determine proper delinquency of loans utilizing last payment dates, monthly payment amounts, interest rates, and payments received
- Demonstrated basic knowledge of applicable Microsoft Office applications, with a demonstrated proficiency in Excel
- Worked effectively in a fast-paced, time-sensitive environment
- Maintained customer confidentiality at all times.
- Counseled students and parents about financial aid options and program details.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
Education
Diploma -
Lawrence North High School
Business Management
Indiana Wesleyan University
Skills
Patient evaluation
Practice management
Product and service sales
Supporting sales staff
Computer competencies
Performance improvement
Preparing reports
Point of sale operation
Cash Handling
Organization
Microsoft applications proficiency
Teamwork and Collaboration
Certification
CLERK Competent
Timeline
Sales and Service Associate
United States Postal Service
05.2023 - Current
Mail Processing Clerk
United States Postal Sevice
11.2022 - 05.2023
Lead Clerk/Acting Operations Supervisor
United States Postal Sevice
05.2019 - 11.2022
Union Steward
APWU
08.2017 - 07.2021
Claims Representative/CSR
Blue Cross Blue Shield FEP
08.2015 - 07.2016
Patient Account Specialist
Accredo Specialty Pharmacy
01.2015 - 08.2015
Default Prevention /Student Loan Counselor
Sallie Mae Educational Loan Servicing
09.2010 - 02.2014
Diploma -
Lawrence North High School
Business Management
Indiana Wesleyan University