Johnathan Cash
Los Angeles,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Los Angeles, CA
11.2023 - Current
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
Call Center Representative
Mv Transportation
Los Angeles, CA
09.2022 - 01.2024
- Assigned drivers to appropriate routes based on customer needs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Answered customer requests with information about driver availability and reservation inquiries.
E-Commerce Personal Shopper
Whole Foods Market Inc
Los Angeles, CA
07.2020 - 08.2022
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Processed orders in a timely manner to ensure customer satisfaction.
- Operated a cash register accurately and efficiently when needed.
- Provided customer service to shoppers by answering questions about product locations, prices, and availability.
Scheduling Coordinator
First Transit Denver
Denver, CO
03.2016 - 06.2020
- Maintained communication with dispatchers and drivers regarding route changes or delays.
- Assisted disabled passengers with scheduling and routing trips.
- Received incoming calls from customers, drivers and dispatch regarding pick up and drop off.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Customer Support Technician
Telenetwork
Austin, TX
01.2013 - 02.2016
- Provided software installation instructions to customers.
- Performed remote troubleshooting sessions with customers.
- Created customer accounts, updated customer profiles, and maintained records of customer interactions.
- Provided technical assistance via email, telephone, or other communication methods.
Education
Some College (No Degree) - Radio And Television Broadcasting
Austin Community College
AustinSkills
- Emergency Management
- Electronic surveillance
- Inbound and Outbound Calling
- Route Management
- CRM Software
- Call Center Operations
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Call Center Representative
Mv Transportation
09.2022 - 01.2024
E-Commerce Personal Shopper
Whole Foods Market Inc
07.2020 - 08.2022
Scheduling Coordinator
First Transit Denver
03.2016 - 06.2020
Customer Support Technician
Telenetwork
01.2013 - 02.2016
Some College (No Degree) - Radio And Television Broadcasting
Austin Community College