ANTHONY GONZALEZ
OXON HILL-GLASSMANOR,US
Summary
Security Officer and Sales Associate with 5+ years of experience in maintaining safety protocols and enhancing customer service in dynamic environments. Adept at emergency response and fluent in Spanish, with a proven track record in troubleshooting, team coordination, and mentoring. Committed to leveraging critical thinking and leadership skills to drive operational excellence and customer satisfaction.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
MGM National Harbor
National Harbor MD
12.2025 - Current
- Monitored security systems and conducted regular patrols to detect and deter potential threats.
- Responded swiftly to incidents, effectively resolving issues to maintain a safe environment for guests.
- Collaborated with law enforcement and emergency services during critical incidents to ensure efficient responses.
- Conducted thorough investigations of security breaches, documenting findings accurately for review and follow-up actions.
- Executed access control measures diligently, managing entry points to safeguard guest areas from unauthorized access.
- Coordinated emergency response drills, fostering awareness among staff and improving overall incident management procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Ride Mechanic
Six Flags
Bowie, MD
05.2024 - 12.2025
- Maintain ride safety through regular inspections and system maintenance.
- Troubleshoot mechanical issues to ensure seamless ride operations.
- Conduct repairs to minimize downtime and enhance park safety.
- Update safety protocols through regular assessments.
- Proactively solve problems to contribute to a safer park environment.
- Partner with operations team to coordinate maintenance schedules, ensuring ride availability during peak hours while maintaining safety standards.
- **Collaborate with engineering teams to assess design modifications for improved reliability and safety.**
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Improved vehicle performance by conducting thorough inspections and identifying necessary repairs.
- **Perform comprehensive diagnostics on ride systems to ensure optimal functionality and safety compliance.**
- **Execute routine lubrication and calibration of mechanical components to enhance ride performance.**
- **Document maintenance activities and findings in accordance with company protocols for record-keeping.**
Police Explorer
Seat Pleasant Police Department
Seat Pleasant MD
11.2023 - 12.2024
- Engaged with community members to foster trust and encourage collaboration between citizens and law enforcement.
- Participated in crime prevention initiatives, contributing to safer neighborhoods through active outreach and education efforts.
- Coordinated with law enforcement officers during ride-alongs to gain insight into daily police operations.
- Developed conflict resolution skills by observing and participating in community policing strategies.
- Performed research on local laws and regulations, enhancing understanding of legal processes relevant to policing.
- Contributed to team discussions on safety protocols, promoting a culture of vigilance among peers.
- Shadowed experienced officers during investigations, gaining practical knowledge of investigative techniques and procedures.
- Facilitated workshops for peers on topics such as safety awareness and emergency preparedness strategies.
- Learned about criminal justice system processes including arrest procedures, booking processes, court proceedings, and inmate management.
- Developed proficient report writing skills through participation in documentation exercises related to incident reporting.
- Completed rigorous training modules in areas such as crime scene investigation and CPR certification to increase skillset.
- Answered emergency calls for help from citizens and business owners.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
Volunteer Firefighter
Prince George's County Fire/Ems Department
Prince George's MD
07.2020 - 06.2024
- Responded to emergency calls, providing timely and effective firefighting services to protect lives and property.
- Conducted fire prevention inspections, identifying hazards and recommending corrective actions to enhance community safety.
- Collaborated with team members during training exercises, improving coordination and emergency response effectiveness.
- Operated firefighting equipment safely and efficiently, maintaining readiness for rapid deployment during emergencies.
- Delivered first aid support at emergency scenes, ensuring patient care while awaiting advanced medical assistance.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
Security Officer/Dispatcher
Six Flags
Bowie, MD
08.2022 - 05.2024
- Ensure guest safety and quick incident response through vigilant park monitoring.
- Enhance operational efficiency by coordinating security team communications.
- Reduce incidents and boost guest satisfaction by implementing security protocols.
- Train staff in emergency procedures to maintain a secure environment.
- Identify and address threats using surveillance systems for prompt action.
- Managed access control systems and surveillance equipment while conducting regular security patrols, documenting and reporting security breaches promptly.
- Partnered with park operations team to enhance visitor safety protocols, leading to improved response times and guest satisfaction during peak seasons.
- Streamlined emergency communication procedures and implemented efficient dispatch protocols, reducing incident response time and enhancing park security.
- Trained and mentored new security personnel in park protocols, emergency procedures, and guest service standards while maintaining professional conduct.
- Coordinated multi-team security operations during peak events, implementing rapid response protocols and enhancing visitor safety standards.
Sales Consultant
Kay Jewelers
Hyattsville, MD
11.2023 - 02.2024
- Advised customers on jewelry selections, boosting sales and enhancing customer satisfaction.
- Achieved top sales performance, contributing to monthly revenue goals.
- Utilized product knowledge to address customer inquiries and resolve issues efficiently.
- Collaborated with team to optimize store layout, improving customer flow and engagement.
- Implemented promotional strategies, leading to increased foot traffic and sales.
- Drove sales growth through personalized customer consultations and product knowledge, building lasting relationships with clients while maintaining high service standards.
- Managed jewellery inventory and executed successful sales strategies, consistently meeting targets through effective client engagement and product presentations.
- Guided customers through significant purchase decisions, providing detailed product education and ensuring exceptional shopping experiences.
- Maintained precise documentation of sales transactions and inventory, while implementing security protocols for high-value merchandise handling.
Sales Associate
Foot Locker
Hyattsville
01.2023 - 12.2023
- Assisted customers in product selection, enhancing sales by engaging with diverse clientele.
- Processed transactions efficiently, maintaining high accuracy and customer satisfaction.
- Collaborated with team to organize store displays, boosting visual appeal and foot traffic.
- Resolved customer inquiries promptly, improving overall service experience and loyalty.
- Contributed to achieving monthly sales targets, demonstrating strong product knowledge.
- Built lasting customer relationships while maintaining store standards, resolving concerns, and mentoring new team members in sales techniques.
- Streamlined stockroom operations, tracked inventory accuracy, and implemented efficient product organization systems for quick customer service.
Education
High School -
Paint Branch High School
Silver Spring, MD06-2023
Skills
- Spanish (Skillful), Hazard Management, Emergency Response, Fire Control, Critical Thinking, Loss Prevention, CCTV, Leadership, Customer Service, Microsoft Office, Windows, Security Operations, Cash Handling, CPR, Technical Troubleshooting, Problem Solving, Team Collaboration, Inventory Management, Time Management, Safety Training, Risk Assessment, Technical Support, Safety Inspections, Customer Engagement, Maintenance Coordination, Mechanical Repair, Emergency Preparedness, Visual Communication, Sales Support
- Report writing
- Incident reporting
- General security
- Emergency response
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
- Conflict resolution techniques
- Emergency management
- Weapons training
- Criminal law knowledge
- First aid and CPR certified
- Work ethic
- Reliability
- Emergency awareness
- Leadership and supervision
- Disaster management
Certification
- Driver's License
- FEMA ICS-100
- FEMA ICS-700
- MD Wear & Carry
- HQL
- BLS Provider & CPR
- OSHA 10
- Gaming License
LANGUAGES
English (Native)
Spanish (Native)
Interests
Video Games & go hiking with my dog & going to the shooting range
Timeline
Security Officer
MGM National Harbor
12.2025 - Current
Ride Mechanic
Six Flags
05.2024 - 12.2025
Police Explorer
Seat Pleasant Police Department
11.2023 - 12.2024
Sales Consultant
Kay Jewelers
11.2023 - 02.2024
Sales Associate
Foot Locker
01.2023 - 12.2023
Security Officer/Dispatcher
Six Flags
08.2022 - 05.2024
Volunteer Firefighter
Prince George's County Fire/Ems Department
07.2020 - 06.2024
High School -
Paint Branch High School
Community Service
Seat Pleasant Police Department, Police Explorer, Seat Pleasant, MD, 2023-11, 2024-12, Assisted officers in daily tasks, enhancing team efficiency and public safety., Participated in community events, fostering positive police-community relations., Gained firsthand experience in law enforcement operations, improving situational awareness., Assisted law enforcement operations through active participation in community patrols, evidence documentation, and public safety initiatives., Facilitated community outreach programs and built positive relationships between law enforcement and local residents.
COURSES
- ICS-100 Emergency Management Institute Present
- ICS-700 Emergency Management Institute Present