Alessandra Cilli
Wayne,PA
Overview
11
11
years of professional experience
Work History
Patient Experience Navigator
Reproductive Medicine Associates
Center City, Pennsylvania
01.2019 - Current
- In partnership with clinical and non-clinical managers and staff, leads initiatives focused on improving the patient experience by recommending and implementing solutions.
- Work with leadership to achieve patient retention and conversion goals.
- Handles escalated patient problems and concerns if a patient requests to speak with supervisor/manager.
- Collect and analyze patient surveys and feedback to identify ways to create action and communication solutions to improve patient experience and performance on surveys.
- Communicate with staff members patient concerns, hesitations, and treatment needs.
- Oversees the practice's service recovery program, identify trends, and communicate with department leaders.
- Collaborates with staff members to identify patients that need extra TLC and become their Patient Navigator/advocate. Perform regular check-in points with those patients.
Patient Services Coordinator
Reproductive Medicine Associates
Willow Grove, Pennsylvania
01.2018 - 01.2019
- Daily check-in for Patient visits and confirm Patient visits for the following day.
- Verify Insurance and handle all payments.
- Communication with Hospitals for Patient needs.
- Operate the front desk, including all incoming phone calls, voicemails, emails, and sort all faxes along with mail for the doctors.
- Order and Organize anything and everything that the office needs.
Receptionist Team Leader
Wagsworth Manor Pet Resort
Malvern, Pennsylvania
01.2017 - 01.2018
- First point of contact with clients and their pet(s).
- Creates invoices in order to collect payment from clients.
- Answers the phone and handles customer service questions.
- Vast knowledge of the various services offered and communicates this to clients.
- Sorts medications for any pet that requires them.
Internship/Full Time Admissions Coordinator
Eagleville Hospital
Eagleville, Pennsylvania
01.2014 - 01.2017
- Assisted in patient intake and discharge procedures.
- Aided with individual, group, and family counseling sessions.
- Verified patient insurance, determined coverage availability and handled requests for extended stay.
- Referred clients to other drug and alcohol support programs throughout the community.
- Was hired full time in 2016 based on performance from internship.
Education
Upper Merion Area High School- King
2008
Skills
- HIGHLIGHTS OF QUALIFICATIONS
- Extremely produc0ve and willing to take on challenging tasks
- Very compassionate and empathe0c
- Outgoing with excellent people and communica0on skills
- Proficient with Microso? Office Suite
Timeline
Patient Experience Navigator
Reproductive Medicine Associates
01.2019 - Current
Patient Services Coordinator
Reproductive Medicine Associates
01.2018 - 01.2019
Receptionist Team Leader
Wagsworth Manor Pet Resort
01.2017 - 01.2018
Internship/Full Time Admissions Coordinator
Eagleville Hospital
01.2014 - 01.2017
Upper Merion Area High School- King
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