Alessandra Graven
Maricopa,AZ
Summary
Dynamic professional with a strong background in customer service and pool maintenance at Done Right Pools and Landscape. Proven expertise in pool chemistry monitoring and problem-solving, ensuring high-quality service delivery. Recognized for adaptability and teamwork, contributing to enhanced client satisfaction and retention through effective communication and attention to detail.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Pool Tech
Done Right Pools and Landscape
02.2024 - 07.2025
- Assisted in maintaining pool water quality using testing kits and chemical treatments.
- Learned operational safety protocols for handling pool maintenance equipment.
- Supported routine cleaning and filtration system checks to ensure optimal functionality.
- Observed experienced technicians during pool inspections for proper maintenance procedures.
- Documented service activities and equipment issues for record-keeping purposes.
- Engaged with clients to understand service needs and improve customer satisfaction levels.
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
- Assisted new team members in learning proper techniques for various maintenance tasks.
Receptionist
Arizona Dance Studio
02.2022 - 12.2022
- Greeted and directed visitors, ensuring positive first impressions.
- Managed multi-line phone system efficiently, and addressing inquiries promptly.
- Maintained organized reception area clean and neat to give visitors positive first impression, enhancing professionalism.
- Developed familiarity with office software systems to streamline daily operations and improve workflow.
- Provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Sales Associate/Cashier
At Home Decor Superstore
04.2016 - 07.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store appearance through effective merchandising and inventory management.
- Addressed customer inquiries and resolved issues promptly to ensure satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Cashier/Prep
Wendys Fast Food
09.2015 - 05.2016
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries promptly, fostering positive relationships and ensuring satisfaction.
- Conducted regular audits of cash drawers, ensuring compliance with company policies and financial accuracy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Cosmetology
Empire Beauty School
Chandler, AZHigh School Diploma -
Desert Ridge High School
Mesa, AZ05.2014
Skills
- Hazardous chemicals handling
- Equipment Repair
- Pool chemistry monitoring
- Teamwork and collaboration
- Routine maintenance
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
- Following safety practices
- Adaptability and flexibility
- Decision-making
- Organization skills
- Telephone skills
- Customer/Client relations
- Schedule management
- Calendar management
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Product restocking
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- Staff training
- Guest inquiries
- Retail merchandising
Timeline
Pool Tech
Done Right Pools and Landscape
02.2024 - 07.2025
Receptionist
Arizona Dance Studio
02.2022 - 12.2022
Sales Associate/Cashier
At Home Decor Superstore
04.2016 - 07.2017
Cashier/Prep
Wendys Fast Food
09.2015 - 05.2016
Cosmetology
Empire Beauty School
High School Diploma -
Desert Ridge High School
Similar Profiles
Dustin GravesDustin Graves
Lead Service Technician at Makaira Pools and LandscapeLead Service Technician at Makaira Pools and Landscape
Alfred KlingAlfred Kling
Construction Project Superintendent at California Pools And LandscapeConstruction Project Superintendent at California Pools And Landscape
Pete BarreraPete Barrera
Owner/Operator at Valor Pools And Landscape DesignOwner/Operator at Valor Pools And Landscape Design
Bridgett HendersonBridgett Henderson
Patient Care Coordinator Sr at Optum, UnitedHealth GroupPatient Care Coordinator Sr at Optum, UnitedHealth Group
Chenelle White-HunterChenelle White-Hunter
Dental Hygienist at New Horizons Dental CenterDental Hygienist at New Horizons Dental Center