Alessandra Hammrich
Hawthorne,NJ
Summary
Experienced Library Circulation Assistant with 18 years in customer service and library operations. Skilled in managing circulation tasks, resolving patron inquiries, and facilitating interlibrary loans. Demonstrated ability to handle multiple responsibilities independently at both adult and children’s circulation desks.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Library Circulation Assistant
Lois Bay Second Library
Hawthorne, New Jersey
05.2008 - Current
- Managed circulation desk operations, efficiently assisting patrons with inquiries and enhancing their library experience.
- Processed library materials for check-out and return efficiently.
- Organized and maintained library collections for easy access.
- Trained new staff on circulation procedures and customer service standards.
- Verified that all returned materials were accounted for before shelving them back into the stacks.
- Resolved patron complaints professionally, ensuring satisfaction and fostering positive relationships with library users.
- Trained newly hired staff members on circulation procedures and protocol.
- Processed interlibrary loan requests, facilitating access to a broader range of materials for patrons and supporting their informational needs.
- Responded promptly to telephone calls from patrons seeking assistance with circulation-related issues.
- Conducted periodic inventory checks of circulating collections.
- Inspected returned items for damage before returning them to circulation.
- Managed the library's databases to update patron information, process payments, and maintain records.
- Monitored the work area to ensure proper use of equipment and adherence to safety protocols.
- Performed daily maintenance tasks such as cleaning shelves and organizing materials.
- Researched library policies to ensure patron requests were handled properly.
- Scanned barcodes on items to check them in or out for patrons.
- Shelved books in appropriate locations according to Dewey Decimal System and Library of Congress Classification system guidelines.
- Assisted patrons with locating materials, checking out and returning items, and placing holds.
- Provided customer service by answering patron inquiries regarding library services, events, and programs.
- Issued new library cards to patrons and refreshed existing accounts.
- Implemented security measures such as monitoring access control systems at entrances and exits.
- Restocked returned items to correct shelf or storage locations.
- Handled in-person and telephone requests for information and materials.
- Identified and removed worn or outdated books and media.
- Collected fines from customers for overdue books and resources.
- Answered routine inquiries and referred patrons to librarians.
- Located desired materials for institutional staff special projects.
- Processed interlibrary loans to fulfill patron requests.
Haunt Actor
Green house of fear
Woodcliff Lake, New Jersey
08.1997 - 11.2010
- Portrayed various characters to enhance the immersive horror experience.
- Engaged guests to deliver memorable horror encounters that enhanced overall experience.
- Adapted performances in real-time based on guest reactions and crowd dynamics to maximize impact.
- Monitored audience behavior to adjust pacing and intensity of scares.
- Participated in rehearsals to refine character portrayals and timing.
- Interacted with guests to provide an immersive horror experience.
- Collaborated with actors on scene development and choreography to enhance performance quality.
- Created unique sound effects using voice manipulation techniques.
- Monitored crowd control during high attendance times.
- Ensured that guest interactions were consistent with the desired theme of the attraction.
- Assisted guests by providing directions, enforcing restrictions and monitoring crowds.
- Maintained environmental health and safety responsibilities by adhering to established policies and procedures.
- Performed humorous and serious interpretations of emotions, actions and situations with body movements and facial expressions.
- Attended auditions and casting calls to audition for roles.
Assistant Key Holder
Rite-Aid Pharmacy
Hawthorne, New Jersey
10.1997 - 09.2003
- Assisted customers with product selections and inquiries.
- Managed inventory levels and organized stock on shelves.
- Trained new staff on store policies and procedures, enhancing team readiness for customer service.
- Operated cash register and processed customer transactions accurately.
- Ensured cleanliness and organization of sales floor and backroom.
- Collaborated with team to maintain optimal store appearance.
- Monitored product expiration dates and conducted regular audits.
- Maintained a clean and organized work area at all times.
- Provided excellent customer service to ensure customer satisfaction.
- Resolved customer complaints in a professional manner.
- Monitored employee performance and provided constructive feedback to enhance team efficiency.
- Supported Key Holder with daily tasks and operations, ensuring smooth store operations.
- Enforced loss prevention policies including monitoring CCTV footage.
- Processed returns, exchanges, layaways, special orders, gift cards.
- Reconciled registers at the end of each shift while following standard operating procedures.
- Greeted customers and provided assistance with selections.
- Participated in regular staff meetings with management team members.
- Actively promoted products and services to customers.
- Monitored sales floor to ensure adherence to customer service standards.
- Ensured compliance with company safety regulations and guidelines.
- Implemented loss prevention measures including monitoring suspicious activity.
- Assisted in creating displays that would attract customers' attention.
- Organized backroom stock areas for easy access by associates.
- Provided backup coverage for the Store Manager during absences or peak periods.
- Assisted in training new staff members on store policies and procedures.
- Assisted with unloading deliveries from vendors and stocking shelves accordingly.
- Developed relationships with vendors to ensure product availability.
- Maintained a clean working environment according to established standards.
- Conducted inventory counts and maintained accurate records of merchandise.
- Performed cashier duties such as processing payments, issuing receipts, and balancing drawers.
- Supervised bank deposits and security procedures to support store opening and closing.
- Assisted in general housekeeping to maintain store image.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Provided feedback to management on customer needs and preferences to improve product offerings.
- Handled customer inquiries and complaints with professionalism and patience.
- Balanced cash drawers to verify correct financial transactions.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Researched out-of-stock items to find additional inventory in other store locations.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Crew Leader
Roy Rogers Restaurant
Midland Park, New Jersey
01.1985 - 04.1996
- Supervised daily operations and ensured adherence to food safety standards.
- Trained new crew members in customer service and restaurant procedures.
- Managed inventory levels and organized stock to ensure timely service.
- Assisted in scheduling shifts and coordinating team assignments.
- Guided staff on menu items and promotions to enhance customer experience.
- Resolved customer complaints and ensured satisfaction during peak hours.
- Maintained cleanliness and organization of dining area and kitchen space.
- Collaborated with management to implement process improvements for efficiency.
- Mentored newly hired crew members to prepare each for job roles.
- Trained new hires on job duties, safety protocols, and company policies.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Delegated daily tasks to team members to optimize group productivity.
- Organized crew placement per job function when assigning work.
- Monitored task completion to meet company standards for performance.
- Assisted in resolving customer complaints or issues quickly and efficiently.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Established and maintained professional working relationships with employees.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Performed general maintenance on tools and equipment used by the crew.
- Developed strategies to enhance team performance and streamline processes.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Responded promptly to customer inquiries concerning services provided by the crew.
- Inspected equipment for proper operation before use by crew members.
- Supervised project contributions to meet organizational deadlines and expectations.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Resolved any disputes among crew members in a professional manner while upholding company policy.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Suggested changes in working conditions and use of equipment to increase crew efficiency.
- Provided technical support to crew members when operating machinery or equipment.
- Implemented cost saving measures to reduce expenses while maintaining quality standards.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Completed minor adjustments and repairs to assigned equipment.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Scheduled periodic meetings with crew members to discuss progress and goals achieved.
- Coordinated with other departments regarding scheduling conflicts between crews.
- Assisted in the hiring process for new employees by evaluating candidates.
- Developed work schedules to ensure adequate staffing levels.
- Investigated any accidents or incidents that occurred on the job site; implemented corrective actions where appropriate.
- Analyzed customer feedback surveys to identify areas where improvements could be made.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Gained independent working skills and guided and mentored less experienced team members.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Operated equipment with strong focus on safety and ground communication.
- Displayed high standards for quality workmanship and routinely double-checked work.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Lubricated, cleaned or repaired machinery or equipment.
Education
High School Diploma -
Hawthorne High School
Hawthorne, NJ05-1985
Crew Leader Accomplishment Classes - Restaurrant Management
Hardee's
Bergen County NJSkills
- Circulation management
- Circulation operations
- Material processing
- Material check-in/out
- Loan processing
- Interlibrary loans
- Patron account management
- Shelving proficiency
- Shelving accuracy
- Library materials handling
- Record keeping
- Policy adherence
- Policy enforcement
- Customer management
- Public computer assistance
- Cash handling experience
- Program coordination
- Staff training
- Attention to detail
- Time management
- Work prioritization
- Multitasking capacity
- Cataloging proficiency
- Problem solving
- Team collaboration
- Conflict resolution
- Effective communication
- Excellent communication
- Dewey classification
- Update records
- Shelve books
- Task prioritization
- Event planning
Languages
Italian
Native/ Bilingual
Spanish
Limited
Certification
- Hardee's crew leader achievement certificate
Timeline
Library Circulation Assistant
Lois Bay Second Library
05.2008 - Current
Assistant Key Holder
Rite-Aid Pharmacy
10.1997 - 09.2003
Haunt Actor
Green house of fear
08.1997 - 11.2010
Crew Leader
Roy Rogers Restaurant
01.1985 - 04.1996
High School Diploma -
Hawthorne High School
Crew Leader Accomplishment Classes - Restaurrant Management
Hardee's