ALESSANDRA LONGO

Fort Lauderdale

Summary

Motivated and detail-oriented professional with experience in leadership, customer service, and team collaboration. Skilled in communication, problem-solving, and adapting to fast-paced environments. Known for reliability, strong interpersonal skills, and the ability to work effectively both independently and as part of a team.

Overview

years of professional experience

Work History

Assistant Manager / Server

Isabella's Pizzeria

Tallahassee, FL

09.2024 - 05.2026

Supervised daily operations to enhance customer service and streamline workflow efficiency.
Trained and mentored staff on best practices in food safety and customer interactions.
Implemented inventory management systems to reduce waste and optimize stock levels.
Coordinated team schedules to ensure adequate coverage during peak hours and events.
Collaborated with management to identify areas for operational improvement, driving overall productivity enhancements.
Resolved customer complaints effectively, fostering a positive dining experience and loyalty.

Intern

Family Immigration Rights Center (FIRC)

11.2023 - 06.2024

Assisted clients in completing intake applications and documentation processes.
Coordinated client appointments and maintained scheduling for legal consultations.
Supported attorneys in case preparation by organizing files and conducting preliminary interviews.
Collaborated with team members to streamline workflow processes, improving efficiency of service delivery.
Monitored client progress through cases, ensuring timely follow-up and support throughout the process.
Sorted and organized files, spreadsheets, and reports.
Gained hands-on experience in various software programs such as Microsoft 365, Excel, Clio Grow, and Clio Manage, increasing proficiency and expanding technical skill set.

Administrative Assistant

Prime Nursing Care

Hollywood, FL

11.2020 - 04.2022

Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
Developed filing systems to improve document retrieval and reduce processing time.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Education

Bachelors - Political Science, International Affairs

Florida State University