Dayana C. Alzate T

Revere

Summary

Detail-oriented professional with 9 years in the restaurant industry and 3 years in banking operations. Expertise in delivering customer service, leading teams, and driving business growth. Skilled in managing operations, resolving complex issues, and fostering client relationships, with a commitment to advancing within the financial and mortgage sectors.

Overview

years of professional experience

Work History

Assistant Manager / Server

Serafina Restaurant

Boston

10.2016 - Current

Enhanced customer experience through high-quality service in fast-paced environment.
Fostered strong team culture centered on service, accountability, and performance.
Allocated tasks according to team strengths, optimizing efficiency and performance.
Supported recruitment, training, and development of staff members.

Associate Banker / Assistant Branch Manager

JP Morgan Chase Bank

Boston

04.2020 - 04.2024

Resolved escalated customer issues, ensuring a positive client experience.
Facilitated account management, transactions, and financial inquiries to enhance customer satisfaction.
Identified and promoted banking products and services, contributing to branch sales growth.
Supported daily branch operations including cash handling and transaction processing.
Assisted in hiring, training, and onboarding new team members.
Coordinated administrative tasks, including scheduling and records management, to maintain branch organization.

Education

High School Degree -

Colegio Parroquial Juan Pablo II

Colombia

11-2013

Skills

Restaurant operations
Customer service and support
Service upselling
Team leadership
Training and onboarding
Staff development
Conflict resolution

Problem solving
Time management
Multitasking
Organizational skills
Attention to detail
Bilingual communication
Relationship building

Languages

Spanish
English

Timeline