Kimberly Schumaker
Broomall,PA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Also, a knowledgeable professional with experience in retail industry and proven track record of exceeding sales targets and driving efficiency through innovative solutions. Offers excellent communication and organizational skills, with talents for negotiating and building relationships with vendors.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager / Restaurant Server
The Social
03.2021 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Cultivated warm relationships with regular customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Assistant Buyer / Millwork Department
Lumbermen's Merchandising Corporation
10.1992 - 06.2002
- Maintained accurate purchase order records, ensuring timely delivery of goods and smooth communication with vendors.
- Supported senior buyers in executing successful product launches, contributing to increased sales and brand exposure.
- Established and implemented pooled shipments of product between lumberyards in multiple states with one drop ship point to place larger orders for higher discounts.
- Established relationships with vendors. Attended onsite vendor training seminars and plant tours.
- Attended and set up yearly Building Trade Shows with Vendors and Dealers LMC would host in different states.
Restaurant Server
New Orleans Cafe
08.1989 - 04.1992
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
Secretary
National Building Supplies
02.1990 - 03.1991
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
Secretary / Car Mover
Advance Transport
01.1987 - 03.1989
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Moved repossessed cars and files to auto auctions.
Education
High School Diploma -
Delaware County Christian School
Newtown Square, PA1988
Associate of Arts - Business\Psychology
Delaware County Community College
Media, PA1991
Skills
- Excellent Customer Assistance
- Restaurant Operations
- POS system knowledge
- Conflict Resolution
- Purchasing
- Event Coordination
- Ordering and Purchasing
- Sales Support
- Multi-Line Phone Systems
- Travel Arrangements
Certification
- RAMP Certified
Timeline
Assistant Restaurant Manager / Restaurant Server
The Social
03.2021 - Current
Assistant Buyer / Millwork Department
Lumbermen's Merchandising Corporation
10.1992 - 06.2002
Secretary
National Building Supplies
02.1990 - 03.1991
Restaurant Server
New Orleans Cafe
08.1989 - 04.1992
Secretary / Car Mover
Advance Transport
01.1987 - 03.1989
High School Diploma -
Delaware County Christian School
Associate of Arts - Business\Psychology
Delaware County Community College
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