Michael Yates
Alexandria,VA
Summary
Dependable detail-oriented server with a strong work ethic and a passion for food, beverage and knowledge. Over 25 yrs experience with managing multiple tables training new employees showing the ability to multitask demonstrating grace under pressure prioritizing task efficiently. An awesome team player who demonstrates strong communication and collaboration skills contributing to a cohesive service team. Consistent positive upbeat attitude and drive to provide superb hospitality seeking employment.
Overview
21
21
years of professional experience
Work History
Server Assistant Manager and Banquet Captain
Mama Mia
Livonia, MI
08.2016 - 08.2024
- Delegated work to staff, setting priorities and goals.
- Coordinated with kitchen staff to ensure timely delivery of orders to customers' tables.
- Organized special events such as banquets, parties or buffets for customers according to their requirements.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed tables in the dining room to execute service at highest level.
- Ensured all banquet staff adhered to uniform and grooming standards.
- Resolved complaints promptly while maintaining a professional demeanor.
- Monitored banquet equipment condition, arranging for maintenance or replacements as needed.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Corporate Server Trainer
Ruby Tuesday's
Westland, MI
04.2015 - 08.2016
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Worked directly with servers for many shifts during training process.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Facilitated team-building activities to foster a positive and collaborative work environment among new hires.
Corporate Server Trainer and Bartender
Longhorn Steakhouse
Westland, MI
05.2010 - 07.2015
- Explained goals and expectations required of trainees.
- Advocated for a culture of continuous learning and development, recommending advanced training opportunities for seasoned servers.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
- Instructed new staff members on food handling procedures and service techniques.
- Provided one-on-one support to ensure successful completion of training objectives.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
Corporate Bartender Trainer
Johnny Carinos Country Italian
Westland , MI
10.2005 - 05.2010
- Managed stock levels of all alcoholic beverages available at the bar.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Trained new bartenders on drink preparation and upselling techniques.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
Sever Trainer Bartender Trainer
Famous Dave's Bar-B-Que
Westland , MI
04.2003 - 10.2005
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
- Balanced daily registers and generated sales reports for managements.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Bachelor of Science - Secondary Education
University of Michigan, Dearborn
Dearborn, MI05-2015
Associate of Science - Social Sciences Education
Henry Ford College
Dearborn, MI12-2010
High School Diploma -
Garden City High School
Garden City, MI06-1988
Skills
- Restaurant operations
- Guest experience optimization
- Training, supervision, and support of staff
- Superb problem-solving skills
- Awesome communication and comprehension skills
- Bilingual English and French
Timeline
Server Assistant Manager and Banquet Captain
Mama Mia
08.2016 - 08.2024
Corporate Server Trainer
Ruby Tuesday's
04.2015 - 08.2016
Corporate Server Trainer and Bartender
Longhorn Steakhouse
05.2010 - 07.2015
Corporate Bartender Trainer
Johnny Carinos Country Italian
10.2005 - 05.2010
Sever Trainer Bartender Trainer
Famous Dave's Bar-B-Que
04.2003 - 10.2005
Bachelor of Science - Secondary Education
University of Michigan, Dearborn
Associate of Science - Social Sciences Education
Henry Ford College
High School Diploma -
Garden City High School
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