Andres Sanchez Diaz
North Bergen,NJ
Summary
Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume, Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Server Assistant Manager
LOS AZULEJOS
10.2022 - 02.2024
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
- Trained servers on order management, food service quality and how to build rapport with guests.
Manager
NOCHES DE COLOMBIA ROUTE 46
12.2019 - 08.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Server
BJ's Restaurant & Brewhouse
07.2018 - 07.2019
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Halifax
01.2017 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Self-motivated, with a strong sense of personal responsibility.
Education
AIRCRAFT LOADMASTER - AVIATION
ESCUELA DE AVIACION DEL PACIFICO
COLOMBIA 07.2014
Skills
- Customer Service
- Conflict Resolution
- Strategic Planning
- Food Safety Compliance
- Staff Training and Development
- Safe Food Handling
- Wine and beverage knowledge
- Collaboration and Teamwork
- Restaurant Operations
- Crew Coordination
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Assistant Manager
LOS AZULEJOS
10.2022 - 02.2024
Manager
NOCHES DE COLOMBIA ROUTE 46
12.2019 - 08.2022
Server
BJ's Restaurant & Brewhouse
07.2018 - 07.2019
Server
Halifax
01.2017 - 06.2018
AIRCRAFT LOADMASTER - AVIATION
ESCUELA DE AVIACION DEL PACIFICO
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