Franklin Castellanos
Atlanta,GA
Summary
Hospitality professional with 9+ years of experience in High-volume restaurant service and management, seeking to leverage strong customer service and leadership skills as a manager in an upscale dining establishment. Offers exceptional communication, multitasking, and problem-solving abilities with a proven commitment to delivering refined guest experiences and upholding top food safety standards (ServSafe certified)
Overview
6
6
years of professional experience
Work History
Server Assistant Manager
The Stovall House
Tampa, FL
04.2025 - Current
- Oversaw daily service operations for a private member's club, ensuring seamless guest experiences across dining, events, and private functions.
- Managed and coordinated a team of servers, barbacks, and support staff, stepping in to train new
hires and refine service
standards. - Resolved guest concerns with professionalism, implementing effective solutions that ensured high satisfaction and encouraged repeat visits.
Service Manager
Chipotle
Brandon, Florida
06.2020 - 05.2025
- Support daily front-of-house operations, ensuring fast accurate service during high- volume shifts.
- Stepped in to handle guest concerns and resolve issues calmly, keeping the experience positive.
- Communicated with kitchen staff to prioritize catering alongside in-store orders-during busy
- Stepped in to handle guest concerns and resolve issues calmly, keeping the experience positive.
• Communicated with kitchen staff to prioritize catering alongside in-store orders-during busy
Education
Associate of Science - Hospitality Management
Hillsborough Community College
Tampa, FL06-2022
Skills
- Food and beverage management
- Service coordination
- Shift planning
- Server training
- Operational efficiency
- Problem solving
- Customer service
- Teamwork and collaboration
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server Assistant Manager
The Stovall House
04.2025 - Current
Service Manager
Chipotle
06.2020 - 05.2025
Associate of Science - Hospitality Management
Hillsborough Community College