Lindsay Richards
Brecksville,OH
Summary
Dependable server successful at providing high-quality customer service to guests in a variety of unique settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. I'm an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server Assistant Manager
Coronado Cafe
01.2011 - 04.2014
- Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Reduced wait times with effective table management strategies, enhancing customer experience.
- Developed strong rapport with clientele through excellent interpersonal skills, fostering repeat business.
- Enhanced customer satisfaction by ensuring prompt and courteous service from the server team.
- Worked closely with the chef on optimizing menu offerings based on guest feedback trends, leading to higher overall satisfaction scores.
Server
Switch Restaurant And Wine Bar
04.2013 - 02.2016
- Explained menu items and suggested appropriate options for pairing food and spirits.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
The Tuck Shop
01.2014 - 12.2014
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Certification in EMT I And II - Emergency Medical Technician
Dixie Technical College
St. George12.2010
Bachelor of Science - Journalism Degree, Major in Public Relations
West Virginia University
Morgantown, WV12.2005
Skills
- Food Inspection
- Supply Restocking
- Table Setting
- Beverage Preparation
- Guest Engagement
- Safe Food Handling
- Food Safety Understanding
- Wine Service
Certification
- Licensed Food Handler - Arizona
- Certified in Adult CPR - American Red Cross
Biking, Hiking, Whitewater Kayaking, Snowboarding, Skiing, Reading, Drinking Coffee and Tea
I love being outdoors and spending time with family and friends. The best days are spent outdoors and then at a coffee shop. Or out to a wonderful meal with good friends both old and new. If I don't have a friend I have my nose in a book or I'm talking to people around me, I've never met a stranger!
REFERENCES
Mike and Diane Stackwick - Owners of the Coronado Cafe; 602-689-6300
Jason Peterson - Owner and Head Chef of Switch Restaurant and Wine Bar; 970-729-1062
Jennie Barwise - Co-Server/Manager/Trainer at Coronado Cafe and the Tuck Shop; 602-909-2668
Timeline
Server
The Tuck Shop
01.2014 - 12.2014
Server
Switch Restaurant And Wine Bar
04.2013 - 02.2016
Server Assistant Manager
Coronado Cafe
01.2011 - 04.2014
Certification in EMT I And II - Emergency Medical Technician
Dixie Technical College
Bachelor of Science - Journalism Degree, Major in Public Relations
West Virginia University
- Licensed Food Handler - Arizona
- Certified in Adult CPR - American Red Cross
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