Mario A Hernandez Escobar
San Mateo,CA
Summary
Proven server and bartender with extensive experience at The Cheesecake Factory Restaurant, adept at upselling and enhancing customer satisfaction. Skilled in food inspection and cultivating warm relationships, demonstrated the ability to increase sales significantly. Expert in maintaining hygiene standards and knowledgeable in local alcohol laws, ensuring compliance and a positive dining experience.
Overview
14
14
years of professional experience
Work History
lead server, bartender, assistant manager
The Office bar & grill
09.2024 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Server, Bartender
The Cheesecake Factory Restaurant
10.2017 - 09.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Server
Paul Martins American Grill
05.2016 - 08.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Bjs Restaurant and Brew House
11.2010 - 04.2016
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Hillsdale High School
San Mateo, CA2008
Skills
- Table Bussing
- Food inspection
- Food Running
- Table Setting
Timeline
lead server, bartender, assistant manager
The Office bar & grill
09.2024 - Current
Server, Bartender
The Cheesecake Factory Restaurant
10.2017 - 09.2023
Server
Paul Martins American Grill
05.2016 - 08.2017
Server
Bjs Restaurant and Brew House
11.2010 - 04.2016
High School Diploma -
Hillsdale High School
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