Hi, I’m
Mia Tomlin
Felton, Ben Lomond,CA
Summary
Hi, my name is Mia and I’m excited for the opportunity to work with you. While working for Betty's Burgers, Casa Nostra and Cafe Mare, I learned the unique needs of customers in a restaurant environment, taking care of the space behind a bar, and keeping an upbeat attitude. While working at Good Vibrations and Camouflage for four and a half years I’ve learned how to provide exemplary customer service by providing an educational experience and showing sensitivity to the individual needs of our guests. At Erik’s DeliCafe I developed a strong sense of punctuality, responsibility and leadership. I work diligently to ensure I’m helpful and courteous to all of our guests by recalling specifications of all products and services offered.
Overview
6
years of professional experience
Work History
Betty's Burgers Eat InnSanta Cruz, CA
Team Lead, Server and Bartender
12.2022 - Current
Job overview
- Trained new employees on restaurant procedures and plating techniques.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Fostered positive employee relationships through communication, training and development coaching.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Ristorante Casa NostaBen Lomond, CA
Server
08.2022 - 12.2022
Job overview
- Server
- Providing customers with excellent customer service from start to finish
- Ensuring a positive experience for every person who comes in, from folks dining alone, to large groups
- Providing guests with every necessary provision throughout their stay
- Friendly and positive attitude
- Pouring wine and beer, as well as mixing Sabe style cocktails
Cafe MareSanta Cruz, CA
Busser
05.2022 - 08.2022
Job overview
- Providing customers with waters, bread and sides
- Maintaining a clean work space and resetting tables
- Pouring wine, beer and other beverages
- Shifting cheese, polishing glasses and any other side work
- Setting up and taking down the bar
Good Vibrations, SESASanta Cruz, CA
SESA
06.2017 - 05.2022
Job overview
- Studying and retaining the specifications of products that make them unique in order to recommend the best item for each customer’s individual needs
- Maintaining store cleanliness, and ensuring displays are kept relevant and interesting
- Designing window displays that grab interest from passersby
- Making social media content for the company that follows current trends, and showcases new products.
Education
Ponderosa High School and Green Careers
University Overview
Class of 2017
Skills
- Customer Service
- Staff Training
- Table Setting and Placement
- POS Operation
- Willingness to Learn
- Full Service Dining
- Guest Relations
- Responsible and Trustworthy
- Table Bussing
- Food and Beverage Upselling
- POS Systems
- Liquor, Wine, and Food Service
- Order Taking and Processing
- Positive and Friendly Attitude
- Team Leadership
References
References available upon request
Timeline
Team Lead, Server and Bartender
Betty's Burgers Eat Inn
12.2022 - Current
Server
Ristorante Casa Nosta
08.2022 - 12.2022
Busser
Cafe Mare
05.2022 - 08.2022
SESA
Good Vibrations, SESA
06.2017 - 05.2022