Alessandra Molina
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Food Pantry Manager
AjoCSA
Ajo, AZ
02.2021 - Current
- Responsible for the overall management and organization of the food pantry program, worked closely with an assistant, interns and volunteers.
- Supervised food distributions, donations, and deliveries; ordered food and maintained appropriate inventory, sorted and stored food items in a safe and sanitary manner according to health code regulations.
- Accomplished multiple tasks assigned; collected and reported data for monthly reports, organized and maintained records.
- Recruited, trained and supported interns to enhance customer service skills and comply with food safety standards.
- Cultivated positive relationships with community partners, volunteers and vendors for the organization's benefit.
- Addressed and resolved service issues to establish trust and increase satisfaction from clients.
Customer Support Technician
Table Top
Ajo, AZ
09.2023 - 03.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Tracked progress of open tickets, providing updates as needed throughout the resolution process.
- Managed high-pressure situations calmly when assisting frustrated customers, defusing tensions while providing efficient resolutions.
Charge
American Red Cross
Tucson, AZ
11.2008 - 02.2019
- Demonstrated leadership qualities by delegating tasks efficiently among staff in order to ensure optimal workflow.
- Adhered strictly to infection prevention protocols such as hand hygiene, PPE utilization, and waste disposal.
- Ensured that all documentation was completed accurately according to established policies and procedures; patient's medical history, vital statistics, test results and travel information.
- Supervised the safe and effective use of equipment involved in direct blood donations; developed accuracy and precision with venipunctures.
- Established personal rapport with donors to provide comfort and assurance throughout the blood donation procedure.
- Actively participated in continuing education programs in order to stay up to date on current trends in the healthcare delivery system.
Education
Phlebotomy Certification
Pima Medical Institute
Tucson, AZ10.2008
High School Diploma -
Ajo High School
Ajo, AZ05.1997
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Certification
- CPR/AED: Adult, Child and Infant + First Aid (BLS)
- Workplace Harassment Prevention
- Food Handlers license
Timeline
Customer Support Technician
Table Top
09.2023 - 03.2024
Food Pantry Manager
AjoCSA
02.2021 - Current
Charge
American Red Cross
11.2008 - 02.2019
Phlebotomy Certification
Pima Medical Institute
High School Diploma -
Ajo High School