Dorian Rivera
Garland
Summary
Dynamic Food Operations Manager with a proven track record at CitySquare, excelling in conflict resolution and team development. Expert in inventory management and regulatory compliance, I fostered a positive workplace culture that enhanced employee engagement and satisfaction, driving operational success and efficiency. Fluent in Spanish, I effectively communicate across diverse teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food Pantry Manager
The Stewpot
Dallas
01.2025 - 01.2026
- Monitored expiration dates on food items to ensure freshness.
- Provided training to new staff members on handling food items safely.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Worked in close collaboration with team members to ensure neighbors received high-quality service.
Food Operations Manager
CitySquare
Dallas
01.2024 - 12.2024
- Monitored inventory levels and ordered supplies to ensure consistent availability of stock.
- Conducted regular inspections of equipment to ensure proper functioning.
- Developed positive culture that enhanced employee engagement and satisfaction.
- Addressed inquiries from neighbors regarding food operations, fostering strong community relations.
Warehouse Supervisor
CitySquare
Dallas
08.2023 - 01.2024
- Directed receiving, warehousing, distribution and maintenance services.
- Supervised loading and unloading of materials to optimize workflow and minimize delays.
- Monitored warehouse operations to enhance accuracy and improve overall efficiency.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Led and motivated staff to consistently meet and exceed performance goals.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
- Identified process improvement opportunities within the warehouse environment.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Food Operations Coordinator
CitySquare
Dallas
05.2022 - 08.2023
- Managed daily department operations, scheduling tasks and assigning duties to ensure smooth workflow.
- Coordinated with other departments to ensure projects were completed on time
- Collaborated with vendors to secure contracts for essential services and products, enhancing operational support.
- Developed policies and procedures related to departmental operations ensuring compliance with applicable laws and regulations.
Transportation Security Officer
Department of Homeland Security
Dallas
04.2019 - 03.2022
- Conducted searches of individuals and baggage for prohibited items, recovering two firearms and four stun guns, leading to passenger arrests.
- Executed risk-based security screening protocols, bolstering overall safety and security at the checkpoint.
- Verified integrity and accuracy of IDs, tickets, and passports to ensure secure passage at terminal entry and exit points.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings.
- Coached new employees on best practices, mentored trainees during stressful holiday travel.
Pastry Chef
Dallas Museum of Art
Dallas
04.2018 - 04.2019
- Customized seasonal offerings and special event items, including gluten-free pastries, to meet diverse client requests.
- Created allergy-free cookies, pastries, and cakes tailored to individual client specifications.
- Created artistic desserts for special exhibitions and events.
- Managed inventory of baking supplies and ingredients.
- Developed unique recipes to enhance menu offerings.
Pastry Chef
The Perot Museum
Dallas
04.2016 - 04.2018
- Executed culinary trends by creating innovative daily specials, driving customer interest and boosting menu diversity.
- Developed special menu items, including iced cookies for museum events, to enrich customer experience and attract more visitors.
- Trained kitchen workers on culinary techniques to enhance skills and improve overall kitchen performance.
- Demonstrated culinary techniques on television by using liquid nitrogen to showcase innovative cooking methods.
Education
Associate of Arts - Social Work
Eastern Gateway Community College
Steubenville, OH05-2022
Associate of Applied Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte
Charlotte, NC05-2006
Skills
- Food safety management
- Food safety compliance
- Quality control
- Inventory management
- Program development
- Staff leadership
- Team development
- Hiring processes
- Performance evaluation
- Multitasking proficiency
- Organizational abilities
- Vigilance and attention to detail
- Collaborative teamwork
- Fluency in Spanish
- Conflict resolution
Certification
- OSHA Certified
- Forklift operator
Timeline
Food Pantry Manager
The Stewpot
01.2025 - 01.2026
Food Operations Manager
CitySquare
01.2024 - 12.2024
Warehouse Supervisor
CitySquare
08.2023 - 01.2024
Food Operations Coordinator
CitySquare
05.2022 - 08.2023
Transportation Security Officer
Department of Homeland Security
04.2019 - 03.2022
Pastry Chef
Dallas Museum of Art
04.2018 - 04.2019
Pastry Chef
The Perot Museum
04.2016 - 04.2018
Associate of Arts - Social Work
Eastern Gateway Community College
Associate of Applied Science - Baking And Pastry Arts
Johnson & Wales University - Charlotte