Alessandra Oppus
Santa Rosa,CA
Overview
4
4
years of professional experience
Work History
Team Member
Jack in the Box
Clearlake, Ca
2022.03 - 2022.07
- Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner.
- Interact with customers, manage food transactions, resolve customer conflicts and answer questions, while advancing customer service and verbal communication skills.
- Mastered POS systems to handle payments ranging from $2,000 - $5,000 per shift.
- Prepared raw food materials with safety to cook over 30 menu items to feed 100-2000 customers a day.
- Provided exceptional customer service and resulted in friendly and satisfied interactions with customers.
- Uphold all COVID-19 safety protocols including increased sanitization, enforcing mask policies and ensuring a limited capacity.
Salesperson
Cvs Pharmacy
Santa Rosa, Ca
2022.08 - 2023.07
- Maintained a clean, organized inventory and curated displays of rotating seasonal stocks.
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Meticulously handled POS system transactions include credit, cash, exchanges, return, and refunds ensure seamless and accurate cash flow.
- Informed customers about all the latest sales, marketing campaigns, coupons, and special offerings at the store.
- Gain marketing and sales experience by advertising promotions, explaining company policies, closing sales, and adapting to client needs.
Waitress
Tambayan Filipino Eatery
Santa Rosa, Ca
2023.08 - Current
- Efficiently provided breakfast and lunch service to a clientele ranging from 20 to 80 per shift in a high-energy dining establishment, honing time management and multitasking skills.
- Committed over 30 menu offerings to memory, enabling personalized guest recommendations.
- Enhanced customer satisfaction through adept resolution of complaints, delivering consistent, superior service and cultivating a diligent work ethic.
- Offering a welcoming presence to both new and repeat customers, fostering relationships that enhanced customer loyalty.
- Managed cashier operations adeptly, simultaneously processing phone orders and attending to customers at the register.
- Maintained a clean and organized workspace to ensure operational efficiency.
Resident Assistant
Polly O'Meara Doyle Hall - Santa Rosa Junior College
Santa Rosa, Ca
2024.08 - Current
- Provided guidance and support to a community of 300 residents, fostering a positive and inclusive living environment.
- Mediated conflicts between residents, promoting peaceful resolutions and adherence to the college's policies.
- Managed crisis situations, including medical emergencies and mental health concerns, with composure and efficiency.
- Possess comprehensive knowledge of fair housing regulations, Title IX, customer service best practices, and leasing services procedures, gained through formal training and certification.
- Collaborated with other Resident Assistants and college staff to create a cohesive and supportive residential community.
- Assisted with administrative tasks, such as room inspections, check-in/check-out procedures and supportive residential community.
- Provided information and resources to residents on college services, policies, and procedures.
Education
Lower Lake High School - undefined
Lower Lake High School
06.2022
Santa Rosa Junior College - Nursing
Santa Rosa Junior College
06.2026
Skills
- Fast math solving
- Fast Learner
- Communicative
- Clean organization
- Multi-tasking
- Cooperative
- Leadership
Languages
Filipino
English
Timeline
Resident Assistant
Polly O'Meara Doyle Hall - Santa Rosa Junior College
2024.08 - Current
Waitress
Tambayan Filipino Eatery
2023.08 - Current
Salesperson
Cvs Pharmacy
2022.08 - 2023.07
Team Member
Jack in the Box
2022.03 - 2022.07
Lower Lake High School - undefined
Lower Lake High School
Santa Rosa Junior College - Nursing
Santa Rosa Junior College