Alessandra Ortiz
Johnston,RI
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for the costumers
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Waitress
La arepa restaurant
Pawtucket, Rhode Island
05.2019 - 12.2023
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Manager E-commerce
Alex and Ani
Cranston , Rhode Island
12.2013 - 08.2023
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with regulatory requirements and industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with industry regulations and company policies.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Barista Shift Supervisor
Teas And Javas
Cranston
08.2011 - 11.2013
- Resolved customer complaints in a polite and professional manner.
- Ordered products from suppliers when inventory was low or out of stock.
- Received payments from customers and returned correct change when necessary.
- Maintained up-to-date knowledge of coffee trends and products to enhance menu offerings.
- Resolved customer complaints with professionalism, ensuring a positive café experience.
- Conducted regular quality checks on coffee and food items to ensure customer satisfaction.
- Conducted regular staff meetings to share updates and gather feedback for improvements.
- Greeted guests with pleasant smile and superior customer service.
- Coordinated with vendors and suppliers to ensure timely delivery of high-quality products.
- Trained new baristas on coffee preparation techniques and customer service standards.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Analyzed sales data to identify trends and adjust strategies for maximizing profits.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Some College (No Degree) -
Escola Presidente Dutra
Belo Horizonte Skills
- Order Accuracy
- Customer Service
- Menu Recommendations
- Safe Food Handling
Timeline
Waitress
La arepa restaurant
05.2019 - 12.2023
Manager E-commerce
Alex and Ani
12.2013 - 08.2023
Barista Shift Supervisor
Teas And Javas
08.2011 - 11.2013
Some College (No Degree) -
Escola Presidente Dutra