Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alessandra Perez

DeLand

Summary

Dynamic Shift Lead at Crumbl Cookies with a proven track record in employee training and conflict resolution. Expert in cash handling and delivering exceptional customer service, I foster a positive team environment while ensuring operational excellence. Committed to enhancing customer satisfaction and driving team performance through effective leadership.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Lead

Crumbl Cookies
DeLand
06.2022 - Current
  • Supervised daily operations to ensure quality standards and customer satisfaction.
  • Trained new team members on procedures and best practices.
  • Assisted in baking and preparing cookies following standardized recipes.
  • Resolved customer inquiries and complaints promptly and professionally.
  • Maintained cleanliness and organization in the kitchen and serving areas.
  • Assisted in the training of new employees.
  • Performed closing procedures such as counting money.
  • Provided guidance and support to other team members as needed.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved customer complaints and reported issues to senior management.

Education

Some College (No Degree) - Digital And Interactive Media

Daytona State College
Daytona Beach, FL

Skills

  • Digital media production
  • Customer service
  • Conflict resolution
  • Employee training
  • Team leadership
  • Shift leadership
  • Flexible schedule
  • Cash handling
  • Positive attitude

Certification

  • Adobe Premiere Pro
  • Adobe After Effects

Timeline

Shift Lead

Crumbl Cookies
06.2022 - Current

Some College (No Degree) - Digital And Interactive Media

Daytona State College

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