Alessandro Cedeno
Boston,MA
Summary
To excel as a Customer Service Representative by leveraging strong communication and problem-solving skills to deliver exceptional customer experiences at an industry leading company.
Overview
5
5
years of professional experience
Work History
Licensed Sales Agent/Customer Service Coordinator
Govine Insurance
08.2024 - Current
- Handled Thousands of clients around the country through the ACA (affordable care act), Assisted in the development and testing of CRM program created by the company (ZUBUHEALTH), White-Glove service is a standard, Customer satisfaction guaranteed, Worked fully compliant as directed by the law, Exceptional attitude over the phone
Front Desk, Customer Service
Wiser Smiles inc.
03.2024 - 08.2024
- Managed Customer Relationship, Interacted and provided hospitality for elderly and children, Fiduciary duty to safeguard payment information and/or personal information, Familiarity with Insurance system and HIPPA Laws, Exceptional Customer Service
Track Operator
K1 Speed
09.2023 - 03.2024
- Utilized strong communication and problem-solving skills to ensure customer safety and satisfaction while managing kart racing operations, including track monitoring, rule enforcement, and incident response. Ensured safe and enjoyable kart racing experiences by monitoring track activity, enforcing rules, and providing customer service.
Electrical Assistant
Greentek Electrical Services
08.2020 - 09.2023
- Organized materials and tools in to maintain clean and neat work areas.
- Helped complete system installations, digging trenches, and breaking up concrete.
- Pulled wire through conduits and through holes in walls and floors.
- Worked under supervision of Master Electrician to learn trade and develop electrical knowledge.
- Understood and used proper tools and equipment to install and maintain electrical systems.
Education
Life, Health, and Variable Annuity Agent License - undefined
Florida Department of Financial Services
05.2025
Highschool Degree - undefined
Somerset Academy
01.2023
Skills
- Fluent in Excell
- Expert in De-Escalation Strategies and Consumer Support
- Achieved a 20% increase in client retention through exceptional follow-up and support
- Cultivated strong customer relationships, resulting in increased loyalty
- Played a key role in developing and implementing a new CRM system
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Licensed Sales Agent/Customer Service Coordinator
Govine Insurance
08.2024 - Current
Front Desk, Customer Service
Wiser Smiles inc.
03.2024 - 08.2024
Track Operator
K1 Speed
09.2023 - 03.2024
Electrical Assistant
Greentek Electrical Services
08.2020 - 09.2023
Life, Health, and Variable Annuity Agent License - undefined
Florida Department of Financial Services
Highschool Degree - undefined
Somerset Academy
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