Hi, I’m
Matilyn Parks
Marana,AZ
Summary
Motivated individual looking to establish a career that allows utilization of skills in customer service and sales. Strong written and interpersonal skills that assist in building professional long-lasting relationships while closing sales and completing jobs. Exceptional in multi-tasking with a proven track record of exceeding in new tasks presented with an eagerness to continue learning. Committed to delivering exceptional customer service and exceeding sales and company goals.
Overview
11
years of professional experience
Work History
Farmers Insurance
Licensed Sales Agent
08.2022 - Current
Job overview
- Attend yearly continuing education courses and workshops to gain additional insurance industry knowledge.
- Served thousands of customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Take 20+ calls a day helping each client in finding the best coverage options to fit their needs
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Achieved or exceeded company-defined sales quotas
Realief Neuropathy Centers
Skilled Contracture Therapist
04.2018 - Current
Job overview
- Created individualized exercise programs to improve patient mobility and function.
- Applied manual techniques and therapeutic exercises to improve range of motion, strength, balance and coordination.
- Adapted therapy sessions and exercises according to patient progress and limitations.
- Documented patient progress and discussed with the Doctor to ensure beneficial treatment is provided
Marriott Towneplace By Interstate Hotels
Office Manager
02.2015 - 01.2018
Job overview
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Created, maintained and updated filing systems for paper and electronic documents.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Oro Valley Chiropractic
Chiropractic Assistant
02.2012 - 02.2015
Job overview
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Answered multi-line phone system to respond to customer questions, provide information and schedule appointments.
- Assisted in ultra-sound, electric stimulation set up and neuropathy treatments using a Class IV laser by K-Laser
- Input patient data into computer system using Practice Studio and checked information for accuracy.
Education
Canham College Professional Online EducationRemote
Chiropractic Assistant Certification from Chiropractic Assistance
Career Online High SchoolRemote
High School Diploma
Skills
- Calm and Professional Under Pressure
- Excell in Fast Paced Learning Environment
- Organized and Skilled in Computer Based Platforms
- Exceptional Customer Service Skills
- Ability to work Multi-Line Phones and Multi-Screen Computer Systems
- 50 WPM typing
- Friendly and Professional Appearance and Demeanor
Timeline
Licensed Sales Agent
Farmers Insurance
08.2022 - Current
Skilled Contracture Therapist
Realief Neuropathy Centers
04.2018 - Current
Office Manager
Marriott Towneplace By Interstate Hotels
02.2015 - 01.2018
Chiropractic Assistant
Oro Valley Chiropractic
02.2012 - 02.2015
Canham College Professional Online Education
Chiropractic Assistant Certification from Chiropractic Assistance
Career Online High School
High School Diploma