SAMANTHA MARTINEZ
Plantation,FL
Summary
A detail-oriented professional with standout communication, interpersonal, and creative thinking skills. Passionate about leveraging these strengths to drive meaningful contributions to a company’s success. Known by colleagues for a strong work ethic, reliability, and a team-first mindset — ready to be a trusted asset in helping your organization achieve its goals.
Overview
8
8
years of professional experience
Work History
Licensed Health Insurance Sales Agent
UnitedHealthcare
06.2023 - Current
- Developed and maintained client relationships to uncover insurance needs, drive sales, and build long-term loyalty.
- Handled high volumes of inbound calls, identified opportunities, and converted prospects into qualified leads to meet sales targets.
- Efficiently navigated multiple systems to capture accurate member information while delivering a seamless and engaging customer experience.
- Earned a top performance rating of 5 by consistently surpassing sales targets, maximizing lead conversions, and delivering exceptional customer satisfaction.
Consumer Service Operations Representative
HUMANA
03.2021 - 06.2023
- Assisted Medicare members across Florida with completing applications for the Part B Reimbursement Program, ensuring accuracy and understanding throughout the process.
- Provided compassionate, personalized support by gathering required documentation and guiding members through eligibility requirements.
- Built trust and long-term relationships with members through clear, patient, and empathetic communication.
- Referred complex or unresolved cases to appropriate state departments, ensuring timely follow-up and resolution for members in need.
Outbound Contacts Representative
HUMANA
03.2019 - 02.2021
- Conducted outbound calls to inform and assist members with enrollment in their state's Medicare Savings Programs, ensuring clear understanding of benefits and eligibility.
- Recognized as one of the first Subject Matter Experts (SMEs) to provide specialized support to both members and internal staff.
- Served as a resource on the Calls Associate Help Desk, assisting team members in resolving complex issues and providing coverage during leadership absences and training sessions.
- Delivered consistent, high-quality service by following approved scripts to maintain clarity and uniformity in communications.
- Navigated multiple systems and applications efficiently to locate, verify, and document member information and program eligibility.
Teller
DADE COUNTY FEDERAL CREDIT UNION
09.2018 - 02.2019
- Delivered exceptional customer service by promptly acknowledging clients and accurately handling account transactions.
- Ensured compliance with all security protocols and regulatory requirements related to financial transactions and customer information.
- Supported branch operations by assisting management with daily opening and closing procedures.
- Maintained full accountability for assigned cash through accurate balancing of cash drawers and adherence to audit standards.
- Greeted customers professionally, creating a welcoming and courteous environment to enhance overall client experience.
Assistant Manager
SNEAK ATTACK
03.2017 - 08.2018
- Provided hands-on support to customers by assessing needs and delivering personalized service, while maintaining up-to-date knowledge of consumer trends.
- Oversaw cash handling and deposit procedures, improving accuracy and minimizing discrepancies through careful monitoring.
- Supervised daily operations to ensure performance, quality, and service standards were consistently met.
- Set clear performance goals for team members and delivered actionable feedback to support their growth and success.
Education
High School Diploma -
Booker T. Washington Senior High School
Miami, FLCompleted Coursework Towards Associate's Degree -
Miami Dade College
Miami, FLSkills
- Effective Customer Communication and Active Listening
- Critical Thinking and Problem-Solving Abilities
- Courteous, Professional, and Service-Driven Approach
- Highly Efficient, Detail-Oriented, and Organized
- Remains Calm, Focused, and Professional Under Pressure
- Proactive Self-Starter with Strong Initiative
- Thrives in High-Volume, Fast-Paced Environments
- Strong Multitasking and Time Management Skills
Languages
Spanish
Native or Bilingual
Timeline
Licensed Health Insurance Sales Agent
UnitedHealthcare
06.2023 - Current
Consumer Service Operations Representative
HUMANA
03.2021 - 06.2023
Outbound Contacts Representative
HUMANA
03.2019 - 02.2021
Teller
DADE COUNTY FEDERAL CREDIT UNION
09.2018 - 02.2019
Assistant Manager
SNEAK ATTACK
03.2017 - 08.2018
High School Diploma -
Booker T. Washington Senior High School
Completed Coursework Towards Associate's Degree -
Miami Dade College
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