Isabella Saucedo
Las Vegas,NV
Summary
Experienced Sales and Customer Service Assistant with expertise in storefront/customer relations, procedures, money handling and customer service. Manages sales tasks, customer concerns, and money with efficiency and accuracy. Proficient in monitoring coworkers, customer's orders, and inventory assessment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
Allstate
Henderson, NV
06.2024 - Current
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Helped add or remove situation to policies and coverages.
- Assisted high end clients who relied on us the broker insurance agent to communicate with their carrier.
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Documented customer contact to maintain record of customer interactions and elevate quality of service.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Exhibited high energy and professionalism when dealing with clients and staff.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Insurance Customer Service Representative Senior
Gallagher Arthur J
Las Vegas
12.2022 - 06.2024
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Helped add or remove situation to policies and coverages.
- Assisted high end clients who relied on us the broker insurance agent to communicate with their carrier.
- Responded to customer requests for products, services and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Provided primary customer support to internal and external customers.
- Documented customer contact to maintain record of customer interactions and elevate quality of service.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Shared knowledge and expertise with co-workers to foster awareness and increase staff productivity.
- Incorporated cross-selling and upselling techniques to generate sales and profits and increase referral retention rates
- Exhibited high energy and professionalism when dealing with clients and staff.
- Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
Inside Sales Representative- Remote
AmeriGas Propane
Las Vegas, NV
09.2022 - 11.2022
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Made sure customers needs and safety were very known and apparent
- Communicated with other departments so customer's service and orders were excellent and thorough.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Used CRM software to maintain detailed contact logs and account records.
Customer Service Specialist/Inventory Control Specialist
Nellis Auction- Warehouse
Las Vegas, NV
07.2021 - 08.2022
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment in a cash bag and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with customer issues.
- Dealt with returns and processing the refund, as well as making sure the item gets reprocessed or trashed.
- Helped fellow coworkers when they needed assistance and trained other coworkers on how to work the returns station.
- Audited multiple aisles with over 3,000 items a day and made sure any missing items were found or dealt with.
- Worked with leads and managers to help control missing item rates and that pickers were picking their orders correctly.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Pulled orders quickly to maintain demanding productivity goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Crew Team Member
Raising Cane's
Las Vegas, NV
09.2020 - 02.2021
- Operated register to process payments and collect cash payment for order totals.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Greeted customers at drive-thru and took food orders.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Ranch Worker
Chasing Glory Ranch
Las Vegas, NV
07.2013 - 08.2016
- Helped train horses and their owners.
- Cleaned and maintained horse's stalls.
- Blanked other owner's horses when winter was in season.
- Feed the horses which type of hay and grain they specifically needed morning and evening.
Education
Associates - Diagnostic Medical Sonography
College of Southern Nevada
Las Vegas, NV05.2024
High School Diploma -
Foothill High School
Henderson, Nevada05.2020
Skills
- Microsoft Office
- Lead Qualification
- Customer Retention Strategies
- Customer Service and Assistance
- Cash Register Operations
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Order and Refund Processing
- Accurate Recordkeeping
- Inventory Verification
- Customer Service
- Telephone Etiquette
- Positive Attitude and Energetic
- Picking and Packing
- Inventory Management
- Sales techniques
- Point of sale operation
- Account servicing
Certification
- Licensed in Phlebotomy
- BLS/CPR Certified
- Property and Casualty Insurance License
Interests
- Writing
- Reading
- Horse back riding
- Psychology
- Nature
- Films
- Education
Timeline
Licensed Sales Agent
Allstate
06.2024 - Current
Insurance Customer Service Representative Senior
Gallagher Arthur J
12.2022 - 06.2024
Inside Sales Representative- Remote
AmeriGas Propane
09.2022 - 11.2022
Customer Service Specialist/Inventory Control Specialist
Nellis Auction- Warehouse
07.2021 - 08.2022
Crew Team Member
Raising Cane's
09.2020 - 02.2021
Ranch Worker
Chasing Glory Ranch
07.2013 - 08.2016
Associates - Diagnostic Medical Sonography
College of Southern Nevada
High School Diploma -
Foothill High School