Nicole Gooden
Duncanville,TX
Summary
Offering positive attitude and excellent communication skills, eager to learn and develop in sales field. Brings strong interpersonal abilities and willingness to understand sales strategies and customer needs. Ready to use and develop negotiation and problem-solving skills in Licensed Sales Agent role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Sales Agent
QuoteManage LLC
03.2024 - 11.2024
- Presented and sold Medicare plans to potential clients through direct communication
- Analyzed clients' healthcare needs, financial situation, and eligibility to recommend the most suitable Medicare plan options
- Educated potential customers about the benefits, coverage options, and costs associated with different Medicare plans
- Established and maintained relationships with clients to ensure customer satisfaction and retention
ISR II
TTEC Healthcare Solutions Inc
07.2023 - 12.2023
- Guided clients in selecting coverage to best meet their needs
- Suggested modifications and updates to clients existing insurance policies
- Built customized insurance policies and packages to meet client's needs
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
WebTPA
03.2023 - 07.2023
- Maintained high accuracy level by providing complete and accurate information at all times
- Handled call backs and escalations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
Customer Service Associate
Fiserv Solutions LLC
02.2022 - 11.2022
- Received inbound calls from Banking Clients' cardholders, answering questions, while driving issues to resolution for client's satisfaction
- Provided great verbal and written communication skills to provide excellent service to clients
- Provided clients' customers with proactive outreach and timely responses to service and product solution inquiries using multiple media channels including telephone, email or online chat
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Purchasing Assistant
HCA HealthTrust Supply Chain
03.2020 - 09.2021
- Processed all on-line requisitions for assigned vendors within twenty-four hours
- Worked closely with Accounts Payable staff to resolve and avoid all invoice discrepancies within forty-eight hours
- Validated receipt, reviewed, and corrected all EDI and fax confirmations in order to eliminate any service failures
- Maintained high degree of communication, cooperation and coordination with assigned departments regarding purchases
- Worked closely with Purchasing Manager to ensure that EDI, online requisitioning, electronic faxing, and file item additions are being optimized
- Maintained accurate records of purchases, pricing, and documentation for audit purposes.
Food Services Customer Service Rep-WFH
Medical City Plano
07.2019 - 03.2020
- Obtained meal orders from pediatric, adolescent, adult patients and visitors in an efficient and timely manner
- Accurately received and processed incoming diet and formula orders
- Entered all orders into the Food Service Computer System for menu and formula processing
- Accurately processed credit card payments for guest trays using an online system
- Communicated with members of the healthcare team, including nurses and dietitians
Materials Manager
Baylor Scott & White at North Garland
01.2015 - 02.2019
- Refocused company's commitment to lower costs by consistently maintaining par levels of surgical items
- Cultivated relationships with physicians and medical staff that led to a 15% savings in materials
- Revamped the entire surgical inventory strategy for over 2K+ items, including sourcing vendors, pricing strategy and space planning, accounts payable and invoicing
- Played an instrumental role in day-to-day operations managing a yearly budget of $1M
- Developed a free trial process to vet potential product usability
- Monitored product merchandising, coordinating with management and ensuring organization's strategies are executed
- Oversaw thorough compilation of data regarding analysis of inventory, processes, SOP creation, and financial management
- Monitored accounts to identify cost savings, process improvement and risk assessment options.
- Conducted regular inventory audits to maintain accurate stock levels and minimize excess or obsolete inventory.
- Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
- Reduced lead times for critical materials through strategic supplier partnerships.
- Leveraged data analytics tools to identify trends in material usage patterns, helping inform future purchasing decisions more effectively.
- Enhanced inventory management by implementing a demand forecasting system.
- Streamlined procurement processes, resulting in cost savings and increased operational efficiency.
- Established strong relationships with both internal stakeholders and external suppliers to facilitate seamless communication throughout the supply chain process.
- Negotiated favorable contract terms with suppliers, reducing costs without compromising on quality or delivery timeframes.
Education
No Degree - Insurance
TTEC COI
Houston, TX08-2023
National Certification as a Certified Surgical Technologist -
New York University Medical Center
New York, NY04.2003
Surgical Technology Certificate -
New York University Medical Center
New York, NY03.2003
Skills
- Relationship Building
- Merchandising Management
- Logistics
- Order Processing
- Inventory Management
- Organizational Awareness
- Vendor/Supplier Relations
- Microsoft Office programs
- Customer Service
- Medical Terminology
- Planning/Organization
- Cross-Functional Collaboration
- Data Management
- Administration
- Data Entry
- Goal oriented
Certification
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- CPR/AED Certification
Timeline
Licensed Sales Agent
QuoteManage LLC
03.2024 - 11.2024
ISR II
TTEC Healthcare Solutions Inc
07.2023 - 12.2023
Customer Service Representative
WebTPA
03.2023 - 07.2023
Customer Service Associate
Fiserv Solutions LLC
02.2022 - 11.2022
Purchasing Assistant
HCA HealthTrust Supply Chain
03.2020 - 09.2021
Food Services Customer Service Rep-WFH
Medical City Plano
07.2019 - 03.2020
Materials Manager
Baylor Scott & White at North Garland
01.2015 - 02.2019
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- CPR/AED Certification
No Degree - Insurance
TTEC COI
National Certification as a Certified Surgical Technologist -
New York University Medical Center
Surgical Technology Certificate -
New York University Medical Center
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