Alessandro Scordo
Kissimmee
Summary
Dynamic Maintenance Technician with proven expertise at Watermark Retirement in mechanical troubleshooting and preventive maintenance. Demonstrated strong problem-solving abilities and safety awareness, effectively minimizing equipment downtime. Recognized for enhancing operational efficiency and fostering a collaborative team environment, ensuring high standards of service and maintenance excellence.
Overview
2
2
years of professional experience
Work History
Maintenance Technician
Watermark Retirement
04.2024 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Customer Service Representative
Walmart
01.2023 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Assistant Team Leader
Walmart
08.2023 - 03.2024
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Worked with customer service to handle escalated customer issues.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
- Oversaw performance evaluations for team members, setting clear expectations and providing constructive feedback that led to enhanced productivity levels.
- Collaborated with team members to achieve project goals within tight deadlines, ensuring timely completion.
Liquor Store Clerk
Walmart
04.2023 - 08.2023
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Received payments by cash, credit, and personal check and remitted correct change.
- Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
Education
High School Diploma -
Haines City Senior High School
Haines City, FL05.2022
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
Languages
Italian
Native or Bilingual
English
Full Professional
Spanish
Professional Working
Timeline
Maintenance Technician
Watermark Retirement
04.2024 - Current
Assistant Team Leader
Walmart
08.2023 - 03.2024
Liquor Store Clerk
Walmart
04.2023 - 08.2023
Customer Service Representative
Walmart
01.2023 - 04.2025
High School Diploma -
Haines City Senior High School
Similar Profiles
Kiya AllowayKiya Alloway
Receptionist at Watermark RetirementReceptionist at Watermark Retirement
Camryn CaseyCamryn Casey
Receptionist Manager at Watermark RetirementReceptionist Manager at Watermark Retirement
Dylan AcchioneDylan Acchione
Server at Watermark RetirementServer at Watermark Retirement