Alessaundra Walker
Grand Prairie,TX
Summary
Skilled in leveraging Smartsheet, Microsoft Project, Salesforce, and Agile methodologies to achieve consistent excellence in project delivery and enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Escalation Manager / Project Lead
Remedy Meds
07.2025 - Current
- Led escalation management initiatives and high-priority projects to ensure operational integrity.
- Managed workflow optimization using Smartsheet and Microsoft Project, reducing resolution time by 30%.
- Developed escalation response playbooks to standardize service recovery across departments.
- Collaborated with leadership to identify root causes and implement solutions for improved customer retention.
- Drove innovation in risk mitigation strategies, enhancing recovery time and client satisfaction metrics.
Project Manager
Paragon Energy Solutions
05.2024 - 11.2024
- Directed multi-phase energy infrastructure projects ensuring adherence to safety standards and operational efficiency.
- Streamlined communication and transparency using Microsoft Project and Agile tools.
- Executed post-project evaluations that led to a 15% decrease in delivery timelines through targeted improvements.
Project Manager
ADT
10.2023 - 02.2024
- - Directed cross-functional teams across operations, IT, and logistics to deliver critical security projects.
- - Identified bottlenecks and implemented process improvements that reduced costs and improved efficiency.
- - Built executive dashboards in Smartsheet to improve reporting and performance tracking.
- - Enhanced stakeholder relationships through transparent communication and proactive risk management.
Technical Project Manager
Papa Johns International
03.2022 - 02.2023
- - Coordinated IT and operational teams to implement process improvement and technology integration projects.
- - Developed structured project schedules and compliance documentation, improving audit readiness.
- - Partnered with executives to prioritize strategic initiatives, reducing implementation delays by 20%.
Engineering Project Manager
CVIN, LLC / VAST Networks
03.2021 - 02.2022
- - Directed fiber network expansion projects with $2M+ budgets and multiple contractor teams.
- - Negotiated vendor contracts ensuring cost savings and adherence to technical standards.
- - Integrated LiquidPlanner metrics into Salesforce, improving performance reporting accuracy by 25%.
Education
Bachelor of Arts - Marketing & Management
Columbia College Chicago
Chicago, IL01.2012
Skills
- Managed and delivered projects with budgets exceeding $2M, achieving 100% on-time completion
- Reduced project delivery timelines by 15–30% through process optimization
- Led risk mitigation initiatives improving service continuity and client satisfaction
- Recognized for cross-functional leadership, communication, and innovative problem-solving
CORE COMPETENCIES
- Project Lifecycle Management
- Risk Mitigation & Issue Resolution
- Agile & Waterfall Methodologies
- Stakeholder Communication
- Strategic Planning & Forecasting
- Budget Oversight ($2M+)
- Team Leadership & Coaching
- Process Optimization
- Change Management
- KPI Development
- Operational Efficiency
- Conflict Resolution
- Cross-Functional Collaboration
Timeline
Escalation Manager / Project Lead
Remedy Meds
07.2025 - Current
Project Manager
Paragon Energy Solutions
05.2024 - 11.2024
Project Manager
ADT
10.2023 - 02.2024
Technical Project Manager
Papa Johns International
03.2022 - 02.2023
Engineering Project Manager
CVIN, LLC / VAST Networks
03.2021 - 02.2022
Bachelor of Arts - Marketing & Management
Columbia College Chicago