Alessi Thomas

Small business owner.Entrepreneur in all aspect of the job. I sell customized t-shirts, shoes and much more. Communicate with a big clientele. I also have a separate clientele that I decorate for birthday parties. Finances are apart of the job. Creative skills are a major key with this industry.

• Assisted customers with various types of technical issues via email, live chat and telephone.
• Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
• Handled customer service issues by providing guidance or escalating for advanced support.
• Developed and maintained strong relations with customers to meet quality expectations.
• Managed customer system updates, informing clients of installation progress stages.
• Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Developed ability to work in a fast-paced atmosphere
• Maintained excellent customer relations and developed customer rapport
• Receive and Direct Phone Calls
• Experience with handling confidential paperwork.

• Assessed, documented and monitored vital signs for patients within outpatient setting.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
• Documented notes during patient visits.
• Cleaned and maintained medical equipment following procedures and standards.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

In this role I mentored individuals to improve skills or performance. I effectively communicate, adapt to different learning styles, provide personalized instruction, motivate students, and demonstrate a track record of helping them achieve academic goals.