Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alessi Thomas

Baker,LA

Summary

Obtain a position as a team player in a people- oriented organization where I can maximize my Medical Assistant experience in a healthcare environment to achieve the facility goals.

Overview

16
16
years of professional experience

Work History

Customcreationsbyalessi LLC

Business Owner
Baton Rouge, LA
11.2017 - Current

Small business owner.Entrepreneur in all aspect of the job. I sell customized t-shirts, shoes and much more. Communicate with a big clientele. I also have a separate clientele that I decorate for birthday parties. Finances are apart of the job. Creative skills are a major key with this industry.

Technical Support Representative

Cox Communications
Baton Rouge, Louisiana
06.2014 - 11.2016
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Developed and maintained strong relations with customers to meet quality expectations.
  • Managed customer system updates, informing clients of installation progress stages.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Customer Service Representative

Walmart
Port Allen, LA
01.2012 - 06.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Preschool Teacher

Brilliant Beginnings Preschool
Baton Rouge, LA
01.2009 - 04.2013
  • Developed ability to work in a fast-paced atmosphere
  • Maintained excellent customer relations and developed customer rapport
  • Receive and Direct Phone Calls
  • Experience with handling confidential paperwork.

Medical Assistant (Clinicals)

Lake Pediatrics
Baton Rouge, LA
05.2009 - 06.2009
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Documented notes during patient visits.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.

Boys and Girls Club

Tutor/ Mentor
Baton Rouge Louisiana
08.2008 - 05.2009

In this role I mentored individuals to improve skills or performance. I effectively communicate, adapt to different learning styles, provide personalized instruction, motivate students, and demonstrate a track record of helping them achieve academic goals.

Education

Some College (No Degree) - Medical Assisting

Delta College of Arts And Technology
Baton Rouge, LA
06.2009

High School Diploma -

Jehovah-Jireh Christian Academy
Baton Rouge, LA
05.2007

Skills

  • Phlebotomy
  • Vital Signs
  • CPR trained
  • EHR experience
  • Injection : Intramuscular, intravenous, Subcutaneous
  • EKG
  • Customer Service
  • Dependable
  • Team Player
  • Organized
  • Medical Coding
  • Cleaning and Sanitizing
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking Abilities
  • Computer skills
  • Calm under pressure
  • Active listening

Timeline

Customcreationsbyalessi LLC

Business Owner
11.2017 - Current

Technical Support Representative

Cox Communications
06.2014 - 11.2016

Customer Service Representative

Walmart
01.2012 - 06.2013

Medical Assistant (Clinicals)

Lake Pediatrics
05.2009 - 06.2009

Preschool Teacher

Brilliant Beginnings Preschool
01.2009 - 04.2013

Boys and Girls Club

Tutor/ Mentor
08.2008 - 05.2009

Some College (No Degree) - Medical Assisting

Delta College of Arts And Technology

High School Diploma -

Jehovah-Jireh Christian Academy
Alessi Thomas