Summary
Overview
Work History
Education
Skills
Timeline
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Alessia Firi

Jacksonville,FL

Summary

Hardworking and experienced professional with strong passion for client relations. Taking pride in providing exceptional customer service and creating memorable dining experiences for guests. Talented Server bringing skills in order management, payment processing and upselling. Especially skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner all while maintaining focus and positive attitude in stressful situations and high-volume environments. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

8
8
years of professional experience

Work History

Server

Al's Pizza
Jacksonville, FL
11.2022 - 01.2024
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Server Shift Leader

Miller's Ale House
Jacksonville, FL
09.2020 - 04.2022
  • Assigned tasks to servers to manage organized schedules and provide adequate coverage.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Closing Specialist

Boston National Title
Charlotte, NC
02.2019 - 12.2023
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
  • Trained new employees remotely and in the workplace.
  • Loan funding and processing (FHA, VA, and conventional loans)
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Communicating closing costs with lenders, notaries, and borrowers.
  • Handling wire transfers as well as assisted with title clearances, and closing pre-audit.

Server

Black Sheep
Jacksonville , FL
09.2018 - 12.2019
  • Dedicated to ensuring customer satisfaction by remaining accessible and friendly
  • Up-sold wines, liquors,
  • Menu cocktails, and desserts with professional appearance and mannerism
  • Working under pressure while maintaining professionalism and great customer service
  • Executed daily menu presentation and shared distinguished knowledge of all gourmet menu items
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Acquired loyal customers and received outstanding reviews.

Customer Service Clerk

Publix
Jacksonville, FL
08.2015 - 04.2018
  • Worked with floor team and managers to meet wide range of customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.

Education

Bachelor of Arts - English

Florida State College At Jacksonville
Jacksonville, FL

Skills

  • Expert written & verbal communication skills
  • Ability to interact with individuals at all levels
  • Exceptional personal presentation, mannerisms & professionalism
  • Capable of staying motivated as well as motivating others
  • Food safety practices
  • Conflict resolution
  • Skilled at providing high-quality customer service
  • Billingual

Timeline

Server

Al's Pizza
11.2022 - 01.2024

Server Shift Leader

Miller's Ale House
09.2020 - 04.2022

Closing Specialist

Boston National Title
02.2019 - 12.2023

Server

Black Sheep
09.2018 - 12.2019

Customer Service Clerk

Publix
08.2015 - 04.2018

Bachelor of Arts - English

Florida State College At Jacksonville

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Alessia Firi