Alessia Hayles
Mackinac Island,Michigan
Summary
Dedicated and experienced server with exceptional customer service seeking a position where I can utilize my skills. Committed to delivering high-quality service, building strong customer relations, and contributing to the company’s success. Looking to join a team and advance my skills in a well-organized, customer-oriented environment.
Overview
12
12
years of professional experience
Work History
Dining Room/ Room Service Server
Grand Hotel
Mackinac Island, Michigan
04.2026 - Current
- Delivered room service orders promptly and accurately to guests.
- Set up dining areas in guest rooms to enhance the dining experience.
- Maintained cleanliness and organization of service carts and equipment.
- Managed guest requests and special dietary needs efficiently and courteously.
Front Office Agent
RIU Ocho Rios
Ocho Rios, Jamaica
07.2023 - 02.2026
- Processing cash or credit card payments
- Check in and check out guest
- Answer guest Queries and assist them
- Do courtesy calls
Dining Room/ Room Service Server
Grand Hotel
Mackinac Island, Michigan
04.2025 - 10.2025
- Take and memorize orders
- Assist host or hostess with greeting, seating and thanking guest
- Prepare workstation before starting of shift
- Clear tables and clean workstation during service
Food and Beverage Server
Ocean Eden Bay
Coral Spring, Jamaica
08.2021 - 01.2023
- Serve food and beverages to guests
- Perform food preparation duties such as assembling food in correct order
- Provide exceptional service to deliver a memorable dining experience
- Maintain a customer-oriented environment
Food and Beverage Server
Excellence Oyster Bay
Falmouth, Jamaica
02.2019 - 02.2020
- Present menu to guests and answer questions about menu
- Polish and wrap silver
- Set tables
- Taking guest order
Food and Beverage Server
Bahia Principe Grande
Runaway Bay, Jamaica
05.2014 - 02.2019
- Take and memorize orders
- Assist host or hostess with greeting, seating and thanking guest
- Prepare workstation before starting shift
- Clear tables and clean workstation during service
Education
Seminar - Employability Skills, Emotional Intelligence, Effective Communication, Effect on Customer Service, Social Etiquette, Social Awareness, Records Management, Financial Management, Conflict Management, Intrapreneurship, Entrepreneurship, Mental Wellness
HEART College of Hospitality Services
10.2017
Diploma - Hospitality Operations
HEART College of Hospitality Services
07.2017
Skills
- Customer Service
- Teamwork
- Communication
- Time Management
- Interpersonal Skill
- Emotional Intelligence
- Effective Communication
- Effect on Customer Service
- Social Etiquette
- Social Awareness
- Records Management
- Financial Management
- Conflict Management
- Intrapreneurship
- Entrepreneurship
- Mental Wellness
- Attention to detail
- Food safety
Additional Information
Front Office Agent, Room/ Housekeeping Attendant
Training
Project Employability Skills, 10/09/17, 10/13/17, HEART College of Hospitality Services, Emotional Intelligence, Effective Communication, Effect on Customer Service, Social Etiquette, Social Awareness, Records Management, Financial Management, Conflict Management, Intrapreneurship, Entrepreneurship, Mental Wellness
Timeline
Dining Room/ Room Service Server
Grand Hotel
04.2026 - Current
Dining Room/ Room Service Server
Grand Hotel
04.2025 - 10.2025
Front Office Agent
RIU Ocho Rios
07.2023 - 02.2026
Food and Beverage Server
Ocean Eden Bay
08.2021 - 01.2023
Food and Beverage Server
Excellence Oyster Bay
02.2019 - 02.2020
Food and Beverage Server
Bahia Principe Grande
05.2014 - 02.2019
Seminar - Employability Skills, Emotional Intelligence, Effective Communication, Effect on Customer Service, Social Etiquette, Social Awareness, Records Management, Financial Management, Conflict Management, Intrapreneurship, Entrepreneurship, Mental Wellness
HEART College of Hospitality Services
Diploma - Hospitality Operations
HEART College of Hospitality Services