ALESSIA HAYLES
Mackinac Island,Michigan
Summary
Room Service Server with experience delivering in-room dining service in a hotel setting. Coordinates room service orders, guest requests, and special dietary needs while keeping service carts, guest rooms, and dining setups organized. Supports a polished guest experience through accurate delivery, courteous communication, and steady service pace.
Overview
12
12
years of professional experience
Work History
Dining Room/ Room Service Server
Grand Hotel
Mackinac Island, Michigan
04.2025 - Current
- Handle 10 room service orders per shift while maintaining accurate delivery timing and guest satisfaction.
- Deliver room service orders promptly and accurately while coordinating timing with guest requests.
- Set up guest-room dining areas to create a clean, welcoming, and presentation-ready service environment.
- Maintain service carts and equipment in clean, organized condition for efficient meal service.
- Manage guest requests and special dietary needs courteously, using clear communication and service recovery when needed.
- Support teamwork with dining staff by keeping service details aligned and guest needs addressed without delay.
Front Office Agent
RIU Ocho Rios
Ocho Rios, Jamaica
07.2023 - 02.2025
- Handled 10 guest interactions per day at the front desk while maintaining courteous, responsive service.
- Processed cash and credit card payments accurately while supporting front desk operations and guest check-in and check-out processing.
- Answered guest queries promptly, provided clear assistance, and reinforced guest relations across daily service interactions.
- Made courtesy calls to check on guest needs and strengthen service recovery through timely communication.
Food and Beverage Server
Ocean Eden Bay
Coral Spring, Jamaica
08.2021 - 01.2023
- Delivered food and beverages promptly to support a memorable dining experience.
- Assembled food in the correct order to maintain accuracy and service timing.
- Maintained a customer-oriented environment through professional communication and teamwork.
Food and Beverage Server
Bahia Principe Grande
Runaway Bay, Jamaica
05.2014 - 02.2020
- Greet, seat, and thank guests in partnership with the host or hostess to keep service moving smoothly.
- Prepare the workstation before each shift and reset it throughout service for efficient dining room turnover.
- Clear tables and clean the workstation during service to maintain a neat, ready dining area.
Education
Diploma - Hospitality Operations
HEART College of Hospitality Services
07.2017
Skills
Customer service
Guest relations
Room service coordination
Banquet service
Service recovery
Teamwork
Time management
Effective communication
Additional Information
- Front Office Agent
- Room/Housekeeping Attendant
Timeline
Dining Room/ Room Service Server
Grand Hotel
04.2025 - Current
Front Office Agent
RIU Ocho Rios
07.2023 - 02.2025
Food and Beverage Server
Ocean Eden Bay
08.2021 - 01.2023
Food and Beverage Server
Bahia Principe Grande
05.2014 - 02.2020
Diploma - Hospitality Operations
HEART College of Hospitality Services