Alessia Llontop
Winter Park
Summary
I am a motivated and dependable professional with strong experience in customer service, retail sales, and business operations. I take pride in creating positive experiences for customers, while staying organized and efficient in fast-paced environments. Throughout my roles, I have built strong, professional relationships with managers and team members, and I have been trusted with leadership responsibilities such as training new employees, managing store operations, and handling cash flow and inventory. I consistently meet sales and performance goals, while maintaining high service standards. Fluent in both English and Spanish, I bring strong communication skills, adaptability, and a genuine commitment to always giving my best, while continuing to grow with every opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Christo's Cafe
05.2025 - 11.2025
- Delivered exceptional customer service by taking orders, serving food, and ensuring guests had a positive dining experience.
- Managed multiple tables at once in a fast paced café environment, handling all tasks without runners or support staff.
- Processed transactions accurately, including dine-in, takeout, and refund orders.
- Built strong relationships with regular customers, encouraging repeat visits and loyalty.
- Maintained cleanliness and organization throughout the café, ensuring a welcoming atmosphere.
- Gained valuable experience in multitasking, teamwork, and communication by performing various roles as needed.
Stylist
Kendra Scott
02.2023 - 05.2025
- Delivered exceptional customer service, assisting clients with product selections and providing personalized recommendations.
- Processed transactions accurately, including returns, exchanges, and online orders.
- Built strong customer relationships, encouraging repeat business and customer loyalty.
- Organized and displayed merchandise in a visually appealing manner to maximize sales.
- Received and processed shipments, ensuring accuracy and proper storage.
Sales Associate/Cashier
Forever 21, Altamonte mall
06.2022 - 09.2023
- Marketing and obtaining credit card sells as a cashier (at least two or more per week last summer, and at least one or more credit card sell every month since I've been working there).
- Completed recovery and go-back actions for assigned sections.
- Kept selling floor stocked and professional throughout shifts.
- Followed visual merchandising standards.
- Help put out new floor plans.
- Training new employees in cashier position and floor position.
- Process online orders.
Stylist/keyholder
Louise James Boutique
10.2023 - 02.2023
- Utilized point-of-sale (POS) systems to manage transactions, inventory, and customer data.
- Opened and closed the store independently, ensuring all security protocols were followed.
- Managed daily cash flow, including cash register reconciliation and preparing deposits.
- Ensured all store areas were well-maintained, clean, and organized before closing.
- Coordinated and supervised staff during closing shifts, ensuring all tasks were completed efficiently.
- Provided training to new employees on boutique operations, customer service standards, and sales techniques.
Education
High School Diploma -
Bishop Moore
Orlando 05-2023
Some College (No Degree) - Legal Studies
University of Central Florida
Orlando, FLSkills
- Multitasking
- Problem solving
- Customer service 4 years
- Point-of-sale systems
- Cash handling
- Visual merchandising
- Time management
- Employee training
- Event planning
- Analysis and reporting
- Deadline driven
- Problem solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Adobe Certified Professional in Photoshop
Timeline
Server
Christo's Cafe
05.2025 - 11.2025
Stylist/keyholder
Louise James Boutique
10.2023 - 02.2023
Stylist
Kendra Scott
02.2023 - 05.2025
Sales Associate/Cashier
Forever 21, Altamonte mall
06.2022 - 09.2023
High School Diploma -
Bishop Moore
Some College (No Degree) - Legal Studies
University of Central Florida